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I made a mistake in my email address when I signed up. How can I change it? -
Must the email address in my user account be the same as my ByteBooks ID? -
Do I need a library card to borrow ebooks? -
Why am I asked for an email address when I first access the platform? Will this address be kept confidential? -
When I try to access my account, I get the error message "Access denied" -
What should I do if I forgot my username, card number, or password? -
What can I do if transferring a publication to my Kobo e-reader triggers an error? -
I don't have an e-reading device, such as an e-reader or a tablet. Are they ebooks? -
What's the difference between an e-reader and a tablet? -
Why can't I open the PDF file I downloaded with Adobe Reader? -
Which app do I need to install to read ebooks on my tablet or smartphone? -
Which e-readers and tablets are compatible with the platform's ebooks? -
The ebook I downloaded is not a PDF or EPUB file, but an ACSM file. What is it, and what software should I use to open it? -
Why are some books only available in EPUB format and others only in PDF format? Why are they sometimes available in both formats? Which one should I choose? -
What's the difference between the EPUB and PDF format? -
Why are some commercially available ebooks not available on the platform? -
A lot of books are already checked out. Is there a way to search for available books only? -
Do I need an Internet connection in order to listen to an audiobook? -
How long is the lending period for a borrowed audiobook? -
Do I have to connect using my Adobe account in order to listen to an audiobook? -
Can I return an audiobook before the end of the lending period? How do I do that? -
Does the reader remember my position in an audiobook? -
Which reading app should I use in order to listen to an audiobook? -
Which device should I use in order to listen to an audiobook? -
The platform is telling me that I have a hold now available for loan, but I am not able to download the ebook. -
How many ebooks can I have out and on hold at one time? -
How long is the lending period for a borrowed ebook? -
I downloaded an ebook twice, and now, two copies of it appear in my library. Do they count for two different loans? -
Why do I have to wait for a copy to be available to borrow it? Since the ebook is a digital file, couldn't it be loaned to multiple patrons at a time? -
Why do I receive an email when I borrow a book from the platform? -
Can I borrow books from anywhere, or do I have to be at my library? -
Can I borrow the platform's ebooks from outside the country? -
Can I borrow ebooks directly from my e-reader? -
Can I renew my loan? -
What is a time-limited ebook? -
If I haven't finished the book when my loan is over, can I check it out again? -
Do I need to be connected to the Internet to read a borrowed ebook? -
Are there charges if I don't download the book I put on hold? -
How can I place a hold on a book? -
How will I know that the book I put on hold is available? -
How long do I have to download the book I put on hold? -
Are holds now available for loan count towards the hold limit? -
Where can I see a list of books I put on hold? -
Why does the availability date for my holds keep changing? -
Can I cancel a hold I placed on a book? -
Can I return a book before the loan end date? -
I delete an ebook from my device, but the loan still appears as active in my account. How can I return the book? -
Do I really need to create an ByteBooks ID? -
I reached the maximum of allowed authorizations with my ByteBooks ID. How can I reset my authorizations? -
I forgot my ByteBooks ID or my password. How can I get it back? -
Can I remove the DRM from a book? -
Can I convert a DRM-protected book into another format? -
Can I use the same ByteBooks ID with multiple devices or applications? -
Are all the ebooks DRM-protected? -
What is an ByteBooks ID? -
What is DRM?
