--- version: "ST2625" variant: "Biblioled" language: "en" --- # Help for patrons * ## [Startup Guides](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/startup-guides.md) Startup guides for various reading methods * ### [Compatible reading devices and applications](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/compatible-reading-devices-and-applications.md) Compatibility of various e-readers, tablets and reading applications * ### [Audiobooks](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/audiobooks.md) Help and FAQ about audiobooks in Cantook Libraries * ### [FAQ](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/faq.md) Frequently Asked Questions * ### [General conditions](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/general-conditions.md) Privacy policy Terms and Conditions of Use of the Web Platform and Mobile App --- version: "ST2625" variant: "Biblioled" language: "en" --- # I don't have an e-reading device, such as an e-reader or a tablet. Are they ebooks? **Of course!** Ebooks can be read on a number of devices, including: * A computer (PC or Mac) * An e-reader (e.g., Sony Reader, Kobo) * A touch tablet (e.g., iPad, Samsung Galaxy Tab) * A smart phone. On the other hand, it's much more pleasant to read ebooks on a device with a screen dedicated to reading, such as an e-reader or a tablet. --- version: "ST2625" variant: "Biblioled" language: "en" --- # I made a mistake in my email address when I signed up. How can I change it? Simply position the cursor over your name in the upper right corner and click on **Account information** . There you can enter your new email address and save. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Access and User Account * [I made a mistake in my email address when I signed up. How can I change it?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/I-made-a-mistake-in-my-email-address.md) * [Must the email address in my user account be the same as my ByteBooks ID?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/must-the-email-address-in-my-account-be-the-same.md) * [Do I need a library card to borrow ebooks?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/do-i-need-a-library-card-to-borrow-ebooks.md) * [Why am I asked for an email address when I first access the platform? Will this address be kept confidential?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/why-am-I-asked-for-an-email-address.md) * [When I try to access my account, I get the error message "Access denied"](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/when-I-try-to-access-my-account.md) * [What should I do if I forgot my username, card number, or password?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/what-should-I-do-if-I-forgot-my-username.md) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions for Windows - Entering your ByteBook ID If you already have entered your ByteBooks ID in Adobe Digital Editions, proceed directly to [Borrowing an ebook and download it to your PC](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/borrowing-an-ebook-and-download-it-to-your-pc.md). To read ebooks borrowed from your library, you must authorize your PC with Adobe Digital Editions by entering your ByteBooks ID. 1. Open the Adobe Digital Editions application on your PC. You can access your applications from the Start menu by clicking the Windows icon on your computer's taskbar. 2. Click **Help** on the menu. 3. Click **Allow Computer...** 4. Enter the email address and password used in **Step 1. Create A** ByteBooks**ID**. 5. Click **Allow**. Adobe Digital Editions can now be used to read ebooks borrowed from your library. You will no longer need to repeat the previous steps. ![Screenshot (5).png](https://ajuda.biblioled.gov.pt/__attachments/a_efb310b4ad188dc8af69d8ca65fe24307e296f4c95ef1a02cdb424d983342023/Screenshot%20(5).png?cb=f0db6c088849f9537017b6299c03f1da) ![Screenshot (7).png](https://ajuda.biblioled.gov.pt/__attachments/a_96d31c2b581f8252476d5d5d2169fddfc206ddb501c6677dbb83ed7659f1199d/Screenshot%20(7).png?cb=c075185582e22f9cd5f8f789c4fc3aac) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions on the Mac - Borrowing an ebook and downloading it to your Mac Go to your library through your computer's Web browser. 1. In your computer's Web browser, browse your library's catalogue to find the ebook you want to borrow. 2. On the search results page or in the book's detailed record, click on the **Borrow**button. ![Screenshot 2024-10-30 at 20.37.26.png](https://ajuda.biblioled.gov.pt/__attachments/a_5b3220c93bc5a9357f0ec165806dd2a43b338fa1e232a125a55f2dd3dbcc67ba/Screenshot%202024-10-30%20at%2020.37.26.png?cb=284d78ff24b332357d04e51081c4c4de) 3. Click on the**Confirm your loan**button. ![Screenshot 2024-10-30 at 20.41.20.png](https://ajuda.biblioled.gov.pt/__attachments/a_ba43311136129b14830650af0c457b1014844c32edb1e4fb7588cb94d5d4fccd/Screenshot%202024-10-30%20at%2020.41.20.png?cb=f9e73641634f544f2f5781fe45299514) 4. Click on the **Reading offline on a computer** option to download the ebook file. When you're borrowing an audiobook, this option is called **Listening offline on a computer**. You can also download the file by following the link sent to you by email. ![baeoyp3_en.jpg](https://ajuda.biblioled.gov.pt/__attachments/a_ba020b61fbeb7ee1f2a928b3f3f6761e3d8954e7cfd05e493173a7ecef5bbf2f/baeoyp3_en.jpg?cb=117943d0477922b870c370f316546b5b) 5. Click on the file downloaded from your browser to open it. You can also access your download by opening a new Finder window: 1. Click on your Mac's desktop. 2. Click on the **File** menu. 3. Click **New Finder Window**. 4. In your Finder window, click **Downloads**. 5. Click on the downloaded file. This file has the extension **.lcpl**. If the downloaded file does not open automatically in Thorium and has the extension **.acsm** , you will need to open it using [Adobe Digital Editions](https://demarque.atlassian.net/wiki/display/ds/(en)+(MAIN-en)+Reading+an+ebook+on+your+Mac+using+Adobe+Digital+Editions). --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions on the Mac - Creating an Adobe ID on your Mac If you already have a ByteBooks ID, skip this step and head to [(en) (MAIN-en) Adobe Digital Editions on the Mac - Installing Adobe Digital Editions on your Mac](https://demarque.atlassian.net/wiki/pages/createpage.action?spaceKey=ds&title=%28en%29%20%28MAIN-en%29%20Adobe%20Digital%20Editions%20on%20the%20Mac%20-%20Installing%20Adobe%20Digital%20Editions%20on%20your%20Mac&linkCreation=true&fromPageId=1813741670) A ByteBooks ID is a free account that allows you to open ebooks protected by ACS. This DRM controls various parameters of e-lending, such as loan duration. 1. Go to the ByteBooks login page at . 2. Click on **Create an account**. 3. Fill out the form and jot down the email address and password you used to sign up. Read the terms of use and click **Register here**. Your ByteBooks account is the email address with which you signed up. Please remember to write it down along with the password you chose. This information will be required to configure all applications and devices that require a ByteBooks ID to read ebooks. ![image-20260623-193409.png](https://ajuda.biblioled.gov.pt/__attachments/a_2012fd05be9b721d8d0aa14b46d2ebb6c50ee0f22d85915e88d83534dfb3492c/image-20260623-193409.png?cb=74135b15f889eff1549e06aa4279bbad) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions on the Mac - Entering your ByteBook ID If you already have have entered your ByteBook ID in the Adobe Digital Editions application, proceed directly to [(ST2625-en) Borrowing an ebook and download it to your Mac](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/borrowing-an-ebook-and-download-it-to-mac.md) To read ebooks borrowed from your library, you must authorize your Mac with Adobe Digital Editions by entering your ByteBooks ID. 1. Open the Adobe Digital Editions application on your Mac. You can access your applications by opening a new Finder window: * Click on your Mac's desktop. * From the menu, click **File**. * Click **New Finder Window**. * In your Finder window, click **Applications**. * Click **Adobe Digital Editions**. 2. Click **Help** on the menu. 3. Click **Allow Computer...** 4. Enter the email address and password used in [(ST2625-en) Creating an ByteBooks ID on your Mac](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/creating-an-adobe-id-on-mac.md). 5. Click **Allow**. Adobe Digital Editions can now be used to read ebooks borrowed from your library. You will no longer need to repeat the previous steps. ![Screenshot 2020-11-12 at 17.29.22.png](https://ajuda.biblioled.gov.pt/__attachments/a_5717fa0e415e4f88ac544b115b21af7f3e791dfda5478857a0c21e38e87cea04/Screenshot%202020-11-12%20at%2017.29.22.png?cb=f97a5b293fd6ee142d66a8c194302c38) ![Screenshot 2020-11-12 at 17.30.03.png](https://ajuda.biblioled.gov.pt/__attachments/a_9d33cf6acf02a1d447c0d1c045789ca0adf4000127344e346d9ae010ac44c3a0/Screenshot%202020-11-12%20at%2017.30.03.png?cb=4ab0bbc330381d0644960d9f32e4df35) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions on the Mac - Installing Adobe Digital Editions on your Mac If you already have the Adobe Digital Editions application installed on your computer, proceed directly to [(ST2437-en) Entering your Adobe ID in Adobe Digital Editions for Mac](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/entering-your-adobe-id-in-ade-for-mac.md). The Adobe Digital Editions application lets you open ebooks on your computer or transfer them to your e-reader. 1. Determine which version of Adobe Digital Editions you need to install. To verify which version you have if you already downloaded the application: * Open the Adobe Digital Editions application on your computer. * Click on **Adobe Digital Editions** in the menu. * Click on **About Adobe Digital Editions**. * The version is indicated below the name of the application. Which Version Of Adobe Digital Editions Do I Install? If you want to transfer ebooks from your computer to your e-reader, note that the latest version of Adobe Digital Editions is known to cause occasional file-opening problems with some e-readers. During the process of transferring an ebook from Adobe Digital Editions to an e-reader, an error message may appear saying that the file cannot be opened due to an authorization issue. To avoid this problem, **installing Adobe Digital Editions version 3 is recommended unless your Mac is running macOS Catalina and later versions.** From Catalina onward, the macOS operating systems no longer support 32-bit applications. While Adobe Digital Editions version 3 is a 32-bit application, the latest version is a 64-bit application. If you have problems transferring ebooks from Adobe Digital Editions to your e-reader and your Mac's operating system is macOS Catalina (or later), you will need to install an older version of the macOS operating system, such as Sierra. For more information on the incompatibility of 32-bit applications on macOS Catalina, see . How do I uninstall this version of Adobe Digital Editions on my Mac to install version 3? **Clear authorization for your computer** 1. Open Adobe Digital Editions on your computer. 2. Click the **Help** menu. 3. Click **Clear Permission...** 4. Enter your Adobe ID password and click **Continue**. 5. Click **Clear Authorization** and then click OK. **Move the folder containing your Digital Editions documents** 1. Click on your Mac's desktop. 2. Click on the **File** menu. 3. Click on **New Finder Window**. 4. In the Finder window, click on **Documents**. 5. Right-click on the Digital Editions document and select **Rename**. 6. Rename the document so that it is no longer recognized by Adobe Digital Editions and move it to your desktop. **Uninstall Adobe Digital Editions** 1. In your Finder window, click on Applications. 2. Right-click on the Adobe Digital Editions application and select **Place in Trash**. You can do the same with the shortcut to the application. 3. From the application bar on your computer, right-click on your trash can and select **Empty trash**. 2. To download version 3 of Adobe Digital Editions for PC, click here: . To download the latest version of Adobe Digital Editions, visit the following page and click the link to download Digital Editions for Windows: . 3. Once the download is complete, click on the installation file from your browser to open it. You can also access your download by opening a new Finder window: * Click on your Mac's desktop. * From the menu, click on **File**. * Click **New Finder Window**. * In your Finder window, click on **Downloads**. * Click on the downloaded installation file. The installation file will have a **.dmg** extension. 4. In the new installer window, click **Digital Editions Installer**. ![ADE-Mac-installer-v3-icone-3f25eef59e053550885d305ec36162a52b7451b17f7d692f8ab100aba6d8a08d.png](https://ajuda.biblioled.gov.pt/__attachments/a_614ba3fb2bac263c3936cc79952c4ff78fab92f04388242f34ea06a67a872ee8/ADE-Mac-installer-v3-icone-3f25eef59e053550885d305ec36162a52b7451b17f7d692f8ab100aba6d8a08d.png?cb=15a1e1aaf35557d83cf9ecbd0870e602) 5. Click **Continue** , then **Continue** , and then **Accept** to accept the terms of the software license agreement. ![Screenshot 2020-11-12 at 17.23.50.png](https://ajuda.biblioled.gov.pt/__attachments/a_2dffd63896109ea6219ef2265693eba925cdf50f4b16c9cb29ae6031e08b8580/Screenshot%202020-11-12%20at%2017.23.50.png?cb=c443e610b8b3693f3bff93da7569d146) 6. Click **Continue** , then click **Install** , then enter your Mac's password and click **Install Software** to begin the installation. 7. Once the installation is complete, click **Close** to close the installer. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions on the Mac - Returning a loan Be sure to open Adobe Digital Editions on your PC to return the borrowed ebook to your library before its due date. 1. In your Adobe Digital Editions library, select the ebook you wish to return. 2. Right-click and click **Return Borrowed Item**. Your return will be processed within minutes. You can also return a loan from [your e-library account on your Web browser](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/returning-an-ebook.md). ![Screenshot (10).png](https://ajuda.biblioled.gov.pt/__attachments/a_c19595178a17a0f49f40dce83db39089446ebcc309a81899d66e8ed431e24e57/Screenshot%20(10).png?cb=c49683e6f713ca611b3731880a06345c) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions for Windows - Borrowing an ebook and downloading it to your PC Go to your library through your computer's Web browser. **1.**In your computer's Web browser, browse your library's catalogue to find the ebook you want to borrow. **2.** On the search results page or in the book's detailed record, click on the **Borrow**button. ![Screenshot 2024-10-30 at 20.37.26.png](https://ajuda.biblioled.gov.pt/__attachments/a_8de464b7b92076738c31bf20b90542e911c48854a2762e371df62dacdf3e9f8c/Screenshot%202024-10-30%20at%2020.37.26.png?cb=284d78ff24b332357d04e51081c4c4de) **3.** Click on the**Confirm your loan**button. ![Screenshot 2024-10-30 at 20.41.20.png](https://ajuda.biblioled.gov.pt/__attachments/a_891ff5fd901cb4642840a7abaa7cb075341489845faf3081c2850f4c18d86eb8/Screenshot%202024-10-30%20at%2020.41.20.png?cb=f9e73641634f544f2f5781fe45299514) **4.** Click on the **Reading offline on a computer** option to download the ebook file. ![Screenshot 2024-10-30 at 20.50.50.png](https://ajuda.biblioled.gov.pt/__attachments/a_57480158ef8aca8bae8e480f7cef4af2e6f99db47464a06f520e32af1ab769eb/Screenshot%202024-10-30%20at%2020.50.50.png?cb=55f800c7f41195b46574d3e54779eecd) When you're borrowing an audiobook, this option is called **Listening offline on a computer** . You can also download the file by following the link sent to you by email. **5.**Click on the file downloaded from your browser to open it. You can also access your download by opening the Downloads folder on your computer: 1. 1. Click on the folder icon in your PC's taskbar to open the file explorer. 2. Click on the **Downloads**folder. 3. Click on the downloaded file. This file has the extension **.lcpl** . If the downloaded file does not open automatically in Thorium and has the extension **.acsm** , you will need to open it using [Adobe Digital Editions](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/reading-an-ebook-using-ade-pc.md). --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions for Windows - Creating a ByteBook ID If you already have a ByteBook ID, skip this step and head to [(en) (MAIN-en) Installing Adobe Digital Editions on your PC](https://demarque.atlassian.net/wiki/pages/createpage.action?spaceKey=ds&title=%28en%29%20%28MAIN-en%29%20Installing%20Adobe%20Digital%20Editions%20on%20your%20PC&linkCreation=true&fromPageId=1813872645). An Adobe ID is a free account that allows you to open ebooks protected by ACS. This DRM controls various parameters of e-lending, such as loan duration. 1. Go to the ByteBooks login page at . 2. Click on **Create an account**. 3. Fill out the form and jot down the email address and password you used to sign up. Read the terms of use and click **Register here**. Your ByteBooks ID is the email address with which you signed up. Please remember to write it down along with the password you chose. This information will be required to configure all applications and devices that require a ByteBooks ID to read ebooks. ![image-20260623-194408.png](https://ajuda.biblioled.gov.pt/__attachments/a_b8d1d527ca1367ce5b0e847a8b2beb4483256dfe44bcc639ff896d55930f408f/image-20260623-194408.png?cb=77ce307c60b26fc7149c1e0b62ef5a23) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions for Windows - Installing Adobe Digital Editions If you already have the Adobe Digital Editions application installed on your computer, proceed directly to [(ST2437-en) Entering your Adobe ID in Adobe Digital Editions for Windows](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/entering-your-adobe-id-in-ade-for-windows.md). The Adobe Digital Editions application lets you open ebooks and transfers them to your e-reader. **1.** Determine which version of Adobe Digital Editions you need to install. To verify which version you have if you already downloaded the application: * Open Adobe Digital Editions on your computer. * Click the **Help** menu. * Click **About Digital Editions**. * The version number can be found in the window that appears under the application name. Which Version of Adobe Digital Editions Do I Need To Install? Problems may be encountered with some e-readers when using the latest version of Adobe Digital Editions. During the process of transferring an ebook from Adobe Digital Editions to an e-reader, an error message may appear saying that the file cannot be opened due to an authorization issue. To avoid this problem, **installing Adobe Digital Editions version 3 is recommended.** However, you can use the latest version of Adobe Digital Editions if your e-reader does not have this issue. The link to the download page for this version is also available. ## How Do I Uninstall The Current Version Of Adobe Digital Editions On My PC Computer To Install Version 3? **Clear authorization for your computer** 1. Open Adobe Digital Editions on your computer. 2. Click the **Help** menu. 3. Click **Clear Permission...** 4. Enter your Adobe ID password and click **Continue**. 5. Click **Clear Authorization** and then click **OK**. ![Screenshot (16).png](https://ajuda.biblioled.gov.pt/__attachments/a_12411e26dbc68f82151822c2f32458d2c33be4ef951e955dcc92bd602fdb4936/Screenshot%20(16).png?cb=725d1755c0c5cb5e388c4387ae1dd8ae) **Uninstall Adobe Digital Editions** 1. Open the **Start** menu from your Windows PC's taskbar. 2. Find the Adobe Digital Editions application, right-click and select **Uninstall**. 3. In the new window, right-click Adobe Digital Editions once again and select **Uninstall**. 4. Click **Yes** to allow the application to be uninstalled. 5. Click **Uninstall**. 6. Once the uninstallation is complete, click **Close**. ![Screenshot (19).png](https://ajuda.biblioled.gov.pt/__attachments/a_93fbc6c5d7e4dc1d4fb574b2913e3d002bb4a4edd9fe105596808c579d8eebea/Screenshot%20(19).png?cb=7bb549a68f0adb8058f065c824c963d8) ![Screenshot (20).png](https://ajuda.biblioled.gov.pt/__attachments/a_24dba5d1c881472db51a762312267792637dadf901f4cadb71dda70a5c8495ab/Screenshot%20(20).png?cb=4542ccdfe79d9d35eea9a8a457f1dd0b) 2. To download version 3 of Adobe Digital Editions for PC, click here: . To download the latest version of Adobe Digital Editions, visit the following page and click the link to download Digital Editions for Windows: . 3. Once the download is complete, click on the installation file downloaded from your browser to open it. You can also access your download by opening the Downloads folder on your computer. * Click on the folder icon in your PC's taskbar to open the file explorer. * Click on the **Downloads** folder. * Click the downloaded installation file. The installation file will have a **.exe** extension. 4. In the installation program window, check the **I accept the terms of the license** box and then click **Next**. ![1.JPG](https://ajuda.biblioled.gov.pt/__attachments/a_0b2365c59dbe9a712f80db1c137d86e603d4b11c7c042ae52ae9209b51af52f8/1.JPG?cb=abc1189def6d959d4cb3a1ae17a1358d) 5. Click **Next** again, and then click **Install**. * Windows may prompt you to install Microsoft .NET Framework 3.5 Service Pack 1 before continuing the installation. If so, install this component before restarting the Adobe Digital Editions installation. * If this is your first installation of Adobe Digital Editions, a Get Norton Security Scan window will appear. To avoid installing this unsolicited application, uncheck the box at the bottom of the window before clicking **Next**. ![2.JPG](https://ajuda.biblioled.gov.pt/__attachments/a_ef8f27233655de80baa6adbcef7a5397a736b8899df4f276b75826ebfb686938/2.JPG?cb=8528505a53e0c8b8a48f44416134b743) ![3.JPG](https://ajuda.biblioled.gov.pt/__attachments/a_a3987c7a97b209ad426fe357a28e6c874862ff283e8ff70d0dbec8ebf5cc8c14/3.JPG?cb=2fac9d2b3ade1763f68284b8ef24f845) 6. Once the installation is complete, click **Close** to close the installer. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions for Windows - Returning a loan Be sure to open Adobe Digital Editions on your PC to return the borrowed ebook to your library before its due date. 1. In your Adobe Digital Editions library, select the ebook you wish to return. 2. Right-click and click **Return Borrowed Item**. Your return will be processed within minutes. ![Screenshot (10).png](https://ajuda.biblioled.gov.pt/__attachments/a_26e55b1d6adf73bf8f22bf2da9f48af0003cd3ce25349a680cf150f71a8ce6c7/Screenshot%20(10).png?cb=c49683e6f713ca611b3731880a06345c) You can also return a loan from [your e-library account on your Web browser](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/returning-an-ebook.md). --- version: "ST2625" variant: "Biblioled" language: "en" --- # Android (Google) tablets and smartphones startup guide To read an ebook borrowed from your library on a tablet or smartphone that uses Google's Android operating system, follow these steps. Here are some tablet brands that use Google's Android operating system: Acer Iconia, ASUS ZenPad, Google Nexus et Pixel, Huawei MediaPad, Lenovo Tab, LG G Pad, Samsung Galaxy Tab. Here are some phone manufacturers that use Google's Android operating system: Acer, Alcatel, Archos, Asus, Google, HTC, Huawei, Lenovo, LG, Meizu, Motorola, Nokia, Oppo, Panasonic, Samsung, Sony, Vodafone, ZTE. If your tablet or smartphone uses the iOS mobile operating system instead, go to the [(ST2437-en) iOS (Apple) tablets and smartphones startup guide](https://demarque.atlassian.net/wiki/spaces/ds/pages/465797829/ST2437-en+iOS+Apple+tablets+and+smartphones+startup+guide). ## Using the application The application allows you to browse, borrow and read ebooks from your library all within the application itself. No file transfer is required. It supports Licensed Content Protection (LCP) DRM and not the Adobe Content Server (ACS) DRM to protect ebook files. No Adobe ID is required to use it. While the vast majority of ebooks are protected by LCP, some ebooks, due to their format or the distributor that supplies them, are protected by ACS. In such cases, you will need to use another application to read them (see [Reading with another application](https://demarque.atlassian.net/wiki/spaces/ds/pages/466420244/ST2437-en+Reading+using+a+different+application)). * [Reading a publication](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/reading-a-publication-android.md) * [Installing and connecting the application](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/installing--connecting-the-application-android.md) * [Returning a loan early](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/returning-a-loan-early-android.md) * [Borrowing a publication](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/borrowing-a-publication-android.md) * [Browsing your library's catalogue](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/browsing-your-librarys-catalogue-android.md) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Audiobooks ## Borrowing and reading an audiobook ### Online When you select the **Reading online** option on the loan acquisition page, listening to audiobooks does not require the installation of any particular application and is done by streaming in the Web browser, from the link available in the book's detail page, on the e-lending platform. Once the loan is completed, your audiobook will automatically open in a new tab of your Web browser. * [Borrowing an audiobook](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/audiobooks-borrowing-an-audiobook.md) * [Listening to an audiobook](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/audiobooks-listening-to-an-audiobook.md) * [Returning an audiobook](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/audiobooks-returning-an-audiobook.md) ### Offline on a computer To borrow and listen to an audiobook offline on a computer, follow the procedure for [**PC**](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/reading-on-a-pc.md) or [**Mac**](https://demarque.atlassian.net/wiki/display/ds/(en)+(MAIN-en)+Reading+on+a+Mac). ### On a tablet or a smartphone You can also use the mobile application to borrow and read an audiobook, online or offline, on a mobile device, in [**iOS (Apple)**](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/ios-tablets-and-smartphones-startup-guide.md) and [**Android (Google)**](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/android-tablets-and-smartphones-startup-guide.md) versions. ## [FAQ - Audiobook](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/faq-audiobook.md) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing an audiobook **1.** In your device's Web browser, browse your library's catalogue to find the audiobook you want to borrow. You can narrow your search by using a filter to display audiobooks only. **2.** In the search results page or in each audiobook's detail page, press the **Borrow** button. **3.** A confirmation page displays. Click the **Confirm your loan** button to confirm the borrowing of your audiobook, or click **Cancel** if you no longer wish to borrow it. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Listening to an audiobook 1. You can now open your audiobook in your Web browser by clicking on **Listen Online** (or on the access link sent to you by email if you have activated this option). ![Screenshot 2024-10-30 at 20.09.09.png](https://ajuda.biblioled.gov.pt/__attachments/a_90442c75b9f6f7d08e00a79dcc567d0efdcb0a5ffb9d305f63b7c6b0ad662ee7/Screenshot%202024-10-30%20at%2020.09.09.png?cb=fc1da7364195c959bde88adafe86e537) 2. You can now see, in the Web player window under the cover of your audiobook, the different playback controls. * **Playback speed selector**: allows you to select 3 playback speeds: 1x, 1.25x and 1.5x. * **Volume control**: allows you to select the desired volume level or turn the sound off. * **Chapter selector**: offers the possibility to jump directly to any chapter of the book. * **Playback controls**: allow you to play or pause playback, go forward or backward 30 seconds, or skip to the next or previous chapter. ![Screenshot 2024-10-30 at 20.13.04.png](https://ajuda.biblioled.gov.pt/__attachments/a_5c059314fe0f1a6ead0b202628600c3d812525b4f60debf778fda0b9d0d2a9f2/Screenshot%202024-10-30%20at%2020.13.04.png?cb=d3196702761b751311c803d30815cdb6) 3. When you're done listening, click on the **X** button at the top left of the audio player. You will then be redirected to your digital library. Note that your progress is saved when you close the audio player. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Returning an audiobook **1.** To return your audiobook, click or tap on the three-dot icon (**⋮** ) in the top right-hand corner of the playback screen and then on **Return your book** . A confirmation message will ask if you really want to return your book. Click **Yes** to confirm the return. **2.** The platform will process your return within a few minutes, and the returned audiobook will disappear from your shelf. You can also return a loan from [your e-library account on your Web browser](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/returning-an-ebook.md). --- version: "ST2625" variant: "Biblioled" language: "en" --- # Are holds now available for loan count towards the hold limit? **Yes** . Regardless of the status of your hold, it is counted in your holds limit. To put on hold another book, you can cancel a pending availability hold or download a hold now available for loan to free up a spot. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing a publication When you find a publication of interest in your library catalogue, click on its cover image to get to its detailed page. This page displays various information about the publication (such as its format, language, publisher, date of publication, and more), a summary and, if applicable, other titles by the same author and publisher in your library's catalogue. ## Borrowing The **Borrow**button is only displayed when the publication is available. 1. Tap the **Borrow** button. 2. Tap the **Read** button once the borrowing process is complete to start reading. You can also access the borrowed publication in the **Home** and **My Books** sections of the application. ![Screenshot_20201112-155602.png](https://ajuda.biblioled.gov.pt/__attachments/a_7337251282e453324f7249ee5cfc9906aecc84522e65f87dae7eaaed29626b1f/Screenshot_20201112-155602.png?cb=9840726191fee2ac8245e0d3dffac3cb) ## Placing a hold The **Place hold** button is only displayed when a publication is not available. 1. Tap the **Place Hold** button. 2. In the confirmation window, take note of the estimated date on which the ebook will become available. When the publication becomes available, you will receive an email notification. You can then activate the loan as follows: 1. Tap on the cover image of the book from the **Home** or **My Books** section of the application. 2. Tap the **Download** button to activate your loan. If you do not open the publication within your library's specified timeframe to activate the loan, the ebook will vanish and become available to the next user on the waiting list. ![Screenshot_20201112-155650.png](https://ajuda.biblioled.gov.pt/__attachments/a_fab8b0031b77f74a96ef1780369f0e3e9d41a5d5e224e3e7f8bf43595ae41b04/Screenshot_20201112-155650.png?cb=31a29ff75e2af4c2cce991cd9629de86) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing a publication When you find a publication of interest in your library catalogue, click on its cover image to get to its detailed page. This page displays various information about the publication (such as its format, language, publisher, date of publication, and more), a summary and, if applicable, other titles by the same author and publisher in your library's catalogue. ## Borrowing The **Borrow**button is only displayed when the publication is available. 1. Tap the **Borrow** button. 2. Tap the **Read** button once the borrowing process is complete to begin reading. You can also access the book in the **Home** and **My Books** sections of the application. ![IMG_1118.PNG](https://ajuda.biblioled.gov.pt/__attachments/a_f83bc4eca0a8174af450f36bbd1fe8035c35ba15904af2f1b1e9854d5a6d1738/IMG_1118.PNG?cb=77e81ea260b703d924ec1ed9d18d6c99) ## Placing a hold The **Place hold** button is only displayed when a publication is not available. 1. Tap the **Place Hold** button to place a reservation. 2. In the confirmation window, take note of the estimated date on which the ebook will become available. When the publication becomes available, you will receive an email notification. You can then activate the loan as follows: 1. Tap on the cover image of the book from the **Home** or **My Books** section of the application. 2. Tap the **Download** button to activate your loan. If you do not open the publication within your library's specified timeframe to activate the loan, the ebook will vanish and become available to the next patron on the waiting list. ![IMG_1125.PNG](https://ajuda.biblioled.gov.pt/__attachments/a_156dce43eb4551da17c02024889f2673a51f7eda2c8adff91489e49b33029fcf/IMG_1125.PNG?cb=96b3823142f31bd92b9d26bf84842297) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing an audiobook **1.** In your device's Web browser, browse your library's catalogue to find the audiobook you want to borrow. You can narrow your search by using a filter to display audiobooks only. **2.** In the search results page or in each audiobook's detail page, press the **Borrow** button. **3.** A confirmation page displays. Click the **Confirm your loan** button to confirm the borrowing of your audiobook, or click **Cancel** if you no longer wish to borrow it. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing an ebook 1. In your device's Web browser, browse your library's catalogue to find the ebook you want to borrow. You can narrow your search by using a filter to display ebooks only. ![Screenshot 2024-10-30 at 19.54.38.png](https://ajuda.biblioled.gov.pt/__attachments/a_f2c59aa2e96990af026c508b7eb5edc75c87a50ba492a90a52231b903c0a5b7f/Screenshot%202024-10-30%20at%2019.54.38.png?cb=55443a1f54c4f5263d27007ad404fc9c) 2. In the search results page or in each ebook's detail page, press the **Borrow** button. ![Screenshot 2024-10-30 at 20.00.17.png](https://ajuda.biblioled.gov.pt/__attachments/a_126b1f7e4b08cf1d8eda893a7201c4386530db8b0e8ef0c46c8e686a9bbc20ec/Screenshot%202024-10-30%20at%2020.00.17.png?cb=0faa24db4646919f080978a35f510a66) 3. On the confirmation page that displays, click the **Confirm Borrowing** button to complete the loan, or otherwise click **Cancel**. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing an ebook and download it to your Mac Go to your library through your computer's Web browser. **1.** In your computer's Web browser, browse your library's catalogue to find the ebook you want to borrow. **2.** On the search results page or in the book's detailed record, click on the **Borrow**button. ![](https://ajuda.biblioled.gov.pt/__attachments/a_2a7d03bc277c9802042d746167818dc72579bdef34c3ac925ce41a000675da26/pn24.jpg?cb=e3e64f3ad6c63670b4b5f3361d8066ab) **3.** Click on the**Confirm your loan**button. ![](https://ajuda.biblioled.gov.pt/__attachments/a_6aae6b2f353daa46c71f0915e3885d62e09bc4e01ff78254d9143ff05f371d3e/pn23.jpg?cb=e796db98ef9d0876ee102d08a1403c89) **4.** Click on the **Reading on a e-reader** option to download the ebook file. You can also download the file by following the link sent to you by email. ![](https://ajuda.biblioled.gov.pt/__attachments/a_ee291eaa82ff5d436669b48f5059d5510f07945fb1b29692bbc7c8f77f6be784/ereader.jpg?cb=6aba2634b9513ab97e69e8ed068e732a) **5.**Click on the file downloaded from your browser to open it. You can also access your download by opening a new Finder window: 1. 1. Click on your Mac's desktop. 2. Click on the **File** menu. 3. Click **New Finder Window**. 4. In your Finder window, click **Downloads**. 5. Click on the downloaded file. The downloaded file will have a .acsm extension due to the DRM. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing an ebook and download it to your PC Go to your library through your computer's Web browser. 1. In your computer's Web browser, browse your library's catalogue to find the ebook you want to borrow. 2. On the search results page or in the book's detailed record, click on the **Borrow**button. ![pn24.jpg](https://ajuda.biblioled.gov.pt/__attachments/a_e66e17ede7b7a208b0862cd5eca74769ea65cf3072a796c595bc4c3c77b754ab/pn24.jpg?cb=e3e64f3ad6c63670b4b5f3361d8066ab) 3. Click on the**Confirm your loan**button. ![pn23.jpg](https://ajuda.biblioled.gov.pt/__attachments/a_4d388457c58ff86ac560a99c541607cfd593d435fe80631d530bfaf4b853dda3/pn23.jpg?cb=e796db98ef9d0876ee102d08a1403c89) 4. Click on the **Other e-readers** option to download the ebook file. You can also download the file by following the link sent to you by email. ![reading-ereader-EN.jpg](https://ajuda.biblioled.gov.pt/__attachments/a_56707c64b08ac667f8eaeb0b701324bc592966c41002dc5e939e2b6e855b9342/reading-ereader-EN.jpg?cb=2e6e6f0511552263f0b2ca8f95851f4f) 5. Click on the file downloaded from your browser to open it. You can also access your download by opening the Downloads folder on your computer: 1. Click on your PCc's desktop. 2. Click on the **Downloads folder**. 3. Click **New Finder Window**. 4. Click on the downloaded file. The file will have a .acsm extension. The downloaded file will have a .acsm extension due to the DRM. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing an ebook on your Mac Go to your library through your computer's Web browser. 1. In your computer's Web browser, browse your library's catalogue to find the ebook you want to borrow. 2. On the search results page or in the book's detailed record, click on the **Borrow**button. ![Screenshot 2024-10-30 at 20.37.26.png](https://ajuda.biblioled.gov.pt/__attachments/a_5b3220c93bc5a9357f0ec165806dd2a43b338fa1e232a125a55f2dd3dbcc67ba/Screenshot%202024-10-30%20at%2020.37.26.png?cb=284d78ff24b332357d04e51081c4c4de) 3. Click on the**Confirm your loan**button. ![Screenshot 2024-10-30 at 20.41.20.png](https://ajuda.biblioled.gov.pt/__attachments/a_ba43311136129b14830650af0c457b1014844c32edb1e4fb7588cb94d5d4fccd/Screenshot%202024-10-30%20at%2020.41.20.png?cb=f9e73641634f544f2f5781fe45299514) 4. Click on the **Reading offline on a computer** option to download the ebook file. When you're borrowing an audiobook, this option is called **Listening offline on a computer**. You can also download the file by following the link sent to you by email. ![baeoyp3_en.jpg](https://ajuda.biblioled.gov.pt/__attachments/a_ba020b61fbeb7ee1f2a928b3f3f6761e3d8954e7cfd05e493173a7ecef5bbf2f/baeoyp3_en.jpg?cb=117943d0477922b870c370f316546b5b) 5. Click on the file downloaded from your browser to open it. You can also access your download by opening a new Finder window: 1. Click on your Mac's desktop. 2. Click on the **File** menu. 3. Click **New Finder Window**. 4. In your Finder window, click **Downloads**. 5. Click on the downloaded file. This file has the extension **.lcpl**. If the downloaded file does not open automatically in Thorium and has the extension **.acsm** , you will need to open it using [Adobe Digital Editions](https://demarque.atlassian.net/wiki/display/ds/(en)+(MAIN-en)+Reading+an+ebook+on+your+Mac+using+Adobe+Digital+Editions). --- version: "ST2625" variant: "Biblioled" language: "en" --- # Borrowing an ebook on your PC Go to your library through your computer's Web browser. **1.**In your computer's Web browser, browse your library's catalogue to find the ebook you want to borrow. **2.** On the search results page or in the book's detailed record, click on the **Borrow**button. ![Screenshot 2024-10-30 at 20.37.26.png](https://ajuda.biblioled.gov.pt/__attachments/a_8de464b7b92076738c31bf20b90542e911c48854a2762e371df62dacdf3e9f8c/Screenshot%202024-10-30%20at%2020.37.26.png?cb=284d78ff24b332357d04e51081c4c4de) **3.** Click on the**Confirm your loan**button. ![Screenshot 2024-10-30 at 20.41.20.png](https://ajuda.biblioled.gov.pt/__attachments/a_891ff5fd901cb4642840a7abaa7cb075341489845faf3081c2850f4c18d86eb8/Screenshot%202024-10-30%20at%2020.41.20.png?cb=f9e73641634f544f2f5781fe45299514) **4.** Click on the **Reading offline on a computer** option to download the ebook file. ![Screenshot 2024-10-30 at 20.50.50.png](https://ajuda.biblioled.gov.pt/__attachments/a_57480158ef8aca8bae8e480f7cef4af2e6f99db47464a06f520e32af1ab769eb/Screenshot%202024-10-30%20at%2020.50.50.png?cb=55f800c7f41195b46574d3e54779eecd) When you're borrowing an audiobook, this option is called **Listening offline on a computer** . You can also download the file by following the link sent to you by email. **5.**Click on the file downloaded from your browser to open it. You can also access your download by opening the Downloads folder on your computer: 1. 1. Click on the folder icon in your PC's taskbar to open the file explorer. 2. Click on the **Downloads**folder. 3. Click on the downloaded file. This file has the extension **.lcpl** . If the downloaded file does not open automatically in Thorium and has the extension **.acsm** , you will need to open it using [Adobe Digital Editions](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/reading-an-ebook-using-ade-pc.md). --- version: "ST2625" variant: "Biblioled" language: "en" --- # Browsing your library's catalogue Once you have connected the application to a library, you can browse its catalogue. 1. Tap **Browse** in the rectangle that contains your library's name in the **Catalogues**section of the application. 2. Go to the library's home page. 3. Navigate through the catalogue from the home page or the **Browse** menu, or tap the magnifying glass to search by keyword. 4. Tap on the cover image of a publication to access its detailed page. ![Screenshot_20201112-155328.png](https://ajuda.biblioled.gov.pt/__attachments/a_b4eeb5ffab429e1100c9aafc335ea6bdcf6ec89cff885de959a56e914ba6d3f9/Screenshot_20201112-155328.png?cb=e99a49a76fc067d6b3d2e6d410ffc054) ## Exploring Your library's home page gives you quick access to the latest releases added to the catalogue, the most popular ebooks, as well as different selections put forward by your library. You can also use the **Browse** menu's options: * *Ebooks*: Tap to browse the ebook collection. * *Audiobooks*: Tap to browse the audiobook collection. * *Thematic Selections*: Tap to browse and view book selections created by your library. * *Categories*: Tap to browse the different categories of books offered by your library. * *Available Now*: Tap to see only the titles that are currently available among your library's recent additions. ![Screenshot_20201112-155401.png](https://ajuda.biblioled.gov.pt/__attachments/a_c1f6c63202dcc91a1c9c0d93c8209a94d6e9b6bbab648ee864382fa13a21cd4e/Screenshot_20201112-155401.png?cb=7c5f87e001bd70cd68b8b3011e703030) ## Searching Tap the magnifying glass to search the catalogue by keyword. You can refine your search with predefined filters by tapping the inverted pyramid icon that appears next to the magnifying glass: * **Available titles only** * All publications that are currently available for loan. * **Sort** * *Recent acquisitions*: the latest publications added to the library's collection, regardless of their release date. * *Recent releases*: the publications most recently added to the library's collection. * **Language** * **Media type** * *Ebooks*: shows only ebooks, excluding audiobooks. * *Audiobooks*: shows only audiobooks, excluding ebooks. * **Category** * allows you to select a specific category to explore. To remove a filter, simply tap any filter currently applied. ## Reading an excerpt You can read a short excerpt from a publication, regardless of its availability. 1. Press the **Free Excerpt** button. 2. Press the **Read Excerpt** button once the download is complete to start reading. You can also access the ebooks excerpts in the **Home** and **My Books** sections of the application. Downloaded excerpts do not have an expiry date. They will remain on your device until you decide to delete them. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Browsing your library's catalogue Once you have connected the application to a library, you can browse its catalogue. 1. Tap **Browse** in the rectangle that contains your library's name in the **Catalogues** section of the application. 2. Go to your library's home page. 3. Navigate through the catalogue from the home page or the **Browse** menu, or tap the magnifying glass to search by keyword. 4. Tap on the cover image of a book to access its detailed page. ![ecran_pn_07.jpg](https://ajuda.biblioled.gov.pt/__attachments/a_98c32781bcad1ffdba2151e596d03caf8b212ac52fca2d053a89604413c85f13/ecran_pn_07.jpg?cb=6d0e3a364db1245aeee33aa964655368) ## Exploring Your library's home page gives you quick access to the latest releases added to the catalogue, the most popular ebooks, as well as different selections put forward by your library. You can also use the **Browse** menu's options: * *Ebooks*: Tap to browse the ebook collection. * *Audiobooks*: Tap to browse the audiobook collection. * *Thematic Selections*: Tap to browse and view book selections created by your library. * *Categories*: Tap to browse the different categories of books offered by your library. * *Available Now*: Tap to see only the titles that are currently available among your library's recent additions. ![IMG_1116.PNG](https://ajuda.biblioled.gov.pt/__attachments/a_c5ae9a73f6f6d4e8140afdb2e40934cdc6bb1fcb320714ad943fc32990bdf429/IMG_1116.PNG?cb=5acd817d3d60719eea553715e5a35ce1) ## Searching Use the search bar to search the catalogue by keyword. You can use different filters to help you refine your search: * **Availability** * *All*: All the ebooks in the collection, whether they are available or not. * *Available now*: Only the ebooks immediately available for borrowing. * **Sorting** * *Recent Acquisitions*: The latest ebooks added to the library collection, regardless of when they were published. * *Recent releases*: The most recently published books added to the library collection. * **Language** * **Type of media** * *Ebooks*: Show only ebooks, excluding audiobooks. * *Audiobooks*: Show only audiobooks, excluding ebooks. * *Category*: * Allows you to select a specific category you would like to explore. To remove a filter, go back to **Filter** and deselect the checked filter. ![IMG_1117.PNG](https://ajuda.biblioled.gov.pt/__attachments/a_0451966f235534a7241c2c5745e4c6730eac3fbea3e5d0351acffe01bd2a8bd2/IMG_1117.PNG?cb=6b8aa143102c1c032984de83935d8cc7) ## Reading an excerpt You can read a short excerpt from an ebook, regardless of its availability. 1. Press the **Free Excerpt** button. 2. Press the **Read Excerpt** button once the download is complete to start reading. You can also access the ebooks excerpts in the **Home** and **My Books** sections of the application. Downloaded excerpts do not have an expiry date. They will remain on your device until you decide to delete them. --- version: "ST2625" variant: "Biblioled" language: "en" --- # If I haven't finished the book when my loan is over, can I check it out again? **Yes** , as long as it hasn't been checked out by another patron and that there is no hold on it. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Can the platform's ebooks be read by people who are blind or visually impaired? Adobe Digital Editions integrates with built-in accessibility features in Mac and Windows, as well as other software such as JAWS or VoiceOver. Adobe Digital Editions can be fully controlled using the keyboard (navigation and shortcuts), font size and contrast can be changed and, with the appropriate screen-reading software, the navigation tabs, table of contents and the entire book can be read out loud. Some e-readers and mobile apps also provide text-to-speech capabilities. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Can I cancel a hold I placed on a book? **Yes** . To cancel a hold, go to your account my clicking on **My Account** in the top right corner. Scroll down to the **Holds** section and click on the **Cancel Hold** button to the right of the book. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Why can't I change the size of the font on my e-reader or my tablet? Books on the platform are available in one of two formats: EPUB and PDF. EPUB files are flexible in that you can change certain aspects of the layout, including font size or color. PDF files, on the other hand, are more static. Font size cannot be changed, which makes reading on an e-reader much harder, or even impossible. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Why can't I open the PDF file I downloaded with Adobe Reader? All ebooks on the platform are protected by DRM (Digital Rights Management), which the Adobe Reader software does not support. To know more about how to open the ebook you downloaded, refer to the Startup Guide for your device --- version: "ST2625" variant: "Biblioled" language: "en" --- # Common problems [Opening a book](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/faq-opening-a-book.md) [Downloading](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-downloading.md) * [Adobe Digital Editions error messages](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-ade-error-messages.md) --- version: "ST2625" variant: "Biblioled" language: "en" --- # Adobe Digital Editions error messages * **Error message: E_AUT_USER_ALREADY_ REGISTERED** You are trying to open an ebook that has already been opened on an authorized device, on a device that is not authorized. When you open an ebook on different devices, make sure that they are all authorized with the same ByteBooks ID. * **Error message: E_BAD_LOAN _ID** This message sometimes appears when returning a book. It is a known bug in Adobe Digital Editions version 2. You must wait until the end of the lending period for the book to be returned. Please note that this bug does not necessarily occur with all returns. * **Error message: E_LIC_ALREADY_RETURNED** You are trying to open a book that has already been returned. If you want to open it, you need to borrow it again. * **Error message: E_ADEPT_IO** An error occurred while downloading the ebook. Try opening the **.acsm** file again. * **Error message: E_ADEPT_DATABASE** This error message indicates a communication problem between your computer and the ebook warehouse where the platform's books are stored. Check your Internet connection and make sure that no program, such as antivirus software or a firewall, is blocking the connection. If the error persists, the digital warehouse may be temporarily down. Please wait a few minutes and try reopening the book. * **Error message: E_ADEPT_TIMEOUT** This error message indicates a communication problem between your computer and the ebook warehouse where the platform's books are stored. Check your Internet connection and make sure that no program, such as antivirus software or a firewall, is blocking the connection. If the error persists, the digital warehouse may be temporarily down. Please wait a few minutes and try reopening the book. * **Error message: E_ADEPT_REQUEST_EXPIRED** This error occurs when one or more settings on your computer are incorrect, such as the time, date or time zone. Check your settings and restart Adobe Digital Editions. * **Error message: E_URLLINK_NO_DISTRIBUTION_RIGHTS** This error indicates a problem with the ebook file. It is not caused by you or your computer. Please notify your library of this error. * **Error message: E_ADEPT_NO_TOKEN** This error indicates a problem with the ebook file. It is not caused by you or your computer. Please notify your library of this error. * **Error message: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER** You are trying to open an ebook that has already been opened on an authorized device, on a device that is not authorized. When you open an ebook on different devices, make sure that they are all authorized with the same ByteBooks ID. * **Error message: E_LIC_LICENCE_SIGN_ERROR** This error indicates a problem with the ebook file. It is not caused by you or your computer. Please notify your library of this error. * **Error message: E_ADEPT_CORE_DECRYPT_LICENSE_KEY** This error message is due to a known incompatibility between Adobe Digital Editions version 3 and the platform's ebooks. To fix this problem, you must [reinstall version 2 of Adobe Digital Editions](http://www.cantookstation.com/help/guides/startup_computer_pc#install_ade). * **Error message: Error contacting authentication server.** This error message generally indicates a problem with your Internet connection. Check your Internet connection and make sure that no program, such as antivirus software or a firewall, is blocking the connection. * **Error message: None of the requested vouchers could be obtained.** An error occurred while downloading the ebook. Try opening the **.acsm** file again. * **Error message: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.** This error message indicates a problem with your reading device or application. Try to install and uninstall your reading application, then authorize your ByteBooks ID again. --- version: "ST2625" variant: "Biblioled" language: "en" --- # When I download an ebook on my computer, it doesn't open with the right program. How do I change the default program for ebooks? ## **Windows 7 and 8** 1. Go to **Start \> Control Panel \> Default Programs \> Associate a file type or protocol with a program**. 2. Under **Extensions** , select .acsm puis and click the button **Change program** . The window **Open with** should appear. 3. Click on the **Browse** button and find the desired program. For example, Adobe Digital Editions should be in `C:\Program Files\Adobe\Adobe Digital Editions\digitaleditions.exe`. 4. Click on **Open** to associate the .acsm file type with the selected program. ### Windows 10 1. Right-click the **Start**button. 2. Click on **Settings** . 3. Click on **Apps**. 4. Select **Default apps** on the left. 5. Scroll down a little and select **Choose default apps by file type** . 6. Next to the .acsm file extension, select Adobe Digital Editions. ### Windows 11 1. Open the **Settings**app (Windows key + i). 2. Click on **Apps**in the left pane. 3. Click on **Default apps**in the right pane. 4. In the **Set defaults for applications**section, enter the name of the application you want to set as default and then click on the application name. 5. To set the selected application as the default application for a file type, click on **Choose a default** or on the name of the application currently defined. 6. Click on the desired application. If your application is not displayed, click on **More apps**. 7. Click on **OK**. You can also directly enter the fille extension whose default application you want to change in the text field under **Set defaults for a file types or link types**. ### **Mac** 1. Right-click on the file .acsm that you downloaded and select **Get info**. 2. In the **Open with:** drop-down menu, choose the desired application. 3. Click on the **Change all** button to associate all files with the selected application. 4. Click on **Continue**. Now double-clicking on the .acsm file that you downloaded should open in the desired program. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Are there charges if I don't download the book I put on hold? **No** . If you don't download the book in the time alloted by your library, the book will be put back into circulation or passed off to the next person on the holds list. --- version: "ST2625" variant: "Biblioled" language: "en" --- # I have multiple e-reading apps installed on my tablet. How can I choose which one will open the book I just borrowed? * **iOS** . When downloading the book, click on **Open in...** and choose the desired app. * **Android** . When downloading the book, choose the desired app in the **Complete action using** window. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Downloading * [It has been over 15 minutes since I borrowed an ebook and I have not received an email](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-no-email-received.md) * [When I try downloading an ebook by clicking on the link in the email, I get the following error message: "The loan activation failed. Please try again in a few minutes"](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-loan-activation-error.md) * [When I click on the Download button, nothing happens.](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-downloading-error.md) --- version: "ST2625" variant: "Biblioled" language: "en" --- # When I click on the Download button, nothing happens. Try using another Internet browser: * On a computer, try with Firefox or Google Chrome. * On an Apple device, try with Safari or Opera. * On an Android device, try with Opera Mini or Google Chrome. If you have no other browser on your device, you must install one. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Error message: Oops! Unable to open this document. This document is protected by Adobe's Digital Rights Management (DRM) and cannot be opened with your ByteBooks ID This error occurs when you have downloaded an ebook and transferred it to an e-reader that has not been authorized using the same ByteBooks ID as the one used by the Adobe Digital Editions application. To solve the problem, you must re-authorize your e-reader. Please refer to the procedure in the [e-readers getting started guide](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/reading-on-a-e-reader.md). --- version: "ST2625" variant: "Biblioled" language: "en" --- # How will I know that the book I put on hold is available? You will receive an email as soon as the book becomes available. You will then have a certain number of hours determined by your library to download the book. If you don't download it in the alloted time, the book will be put back into circulation or passed off to the next person on the holds list. Contact your library to know how long the holding period is. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Holds and returns * [Are there charges if I don't download the book I put on hold?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-charges-when-not-downloading-hold.md) * [How can I place a hold on a book?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-placing-a-hold.md) * [How will I know that the book I put on hold is available?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/common-problems-held-book.md) * [How long do I have to download the book I put on hold?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/how-long-do-i-have-to-download-a-held-book.md) * [Are holds now available for loan count towards the hold limit?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/available-holds-in-hold-limit.md) * [Where can I see a list of books I put on hold?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/consulting-held-books.md) * [Why does the availability date for my holds keep changing?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/why-does-hold-availability-date-keep-changing.md) * [Can I cancel a hold I placed on a book?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/cancelling-hold.md) * [Can I return a book before the loan end date?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/returning-a-loan-early.md) * [I delete an ebook from my device, but the loan still appears as active in my account. How can I return the book?](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/returning-a-deleted-book.md) --- version: "ST2625" variant: "Biblioled" language: "en" --- # When I try downloading an ebook by clicking on the link in the email, I get the following error message: "The loan activation failed. Please try again in a few minutes" This is a temporary error. Please wait a few minutes and try downloading the ebook again. --- version: "ST2625" variant: "Biblioled" language: "en" --- # It has been over 15 minutes since I borrowed an ebook and I have not received an email If you did not receive an from us email in your inbox, it is possible your email client may have flagged it as spam. Please check your spam or junk folder to see if the email is there. --- version: "ST2625" variant: "Biblioled" language: "en" --- # The ebook I borrowed and downloaded from Adobe Digital Editions cannot be transferred to my e-reader. An error message indicates that a permission problem is preventing the file from opening. How do I fix the problem? Using Adobe Digital Editions version 4 (and later) with some e-readers may cause problems. When transferring an e-book from the Adobe Digital Editions library to the e-reader, an error message may appear stating that the file cannot be opened due to a permission issue. If this is your case, we suggest that you uninstall Adobe Digital Editions and then install version 3. --- version: "ST2625" variant: "Biblioled" language: "en" --- # How can I place a hold on a book? To put a hold on a book that is currently checked out, just press the **Place Hold** button on the book's details page. --- version: "ST2625" variant: "Biblioled" language: "en" --- # Compatible reading devices and applications An ebook can be read on different devices: * a computer; * a dedicated reading device or e-reader; * a tablet; * a smartphone. To read an ebook borrowed from your library, your device and the reading application you use must be EPUB and PDF compatible. They must also be able to read a DRM (Digital Rights Management) protected file. This page lists the major devices and reading applications that are compatible with e-lending. To learn more on how to borrow and read an ebook on your device, see our [quick start guide for your device](https://ajuda.biblioled.gov.pt/en/doc/st2625/1/startup-guides.md). What is the difference between an EPUB and a PDF? EPUB is an open format standardized by the World Wide Web Consortium (W3C) based on the XML language. It is designed to simplify on-screen reading. Its main advantage is dynamic reformatting, where the layout of text and images adjusts automatically when the font size is changed. This format ensures comfortable reading on any device, whether on a computer, a reader, a tablet or a smartphone. Created by Adobe, the PDF format is now an open format standardized by the International Organization for Standardization (ISO). This format guarantees uniform layouts (fonts, images, etc.) regardless of the medium on which the file is read. PDFs offer comfortable reading on a computer and most tablets but makes reading on an e-reader or smartphone more difficult, if not impossible. What is a DRM? Digital Rights Management (DRM) is a protective measure built into an ebook and designed to protect it from copyright infringement. It controls the various parameters of the digital loan, including its duration. Two DRMs are used in e-lending. To read an ebook protected by ACS (the Adobe Content Server DRM), you must have a ByteBooks account, which you can sign-up for free, and a compatible e-reading application (see [(ST2437-en) Compatible reading devices and applications](https://demarque.atlassian.net/wiki/spaces/ds/pages/465502629/ST2437-en+Compatible+reading+devices+and+applications)).The LCP DRM (Licensed Content Protection) is an open solution developed by the Readium Foundation, which includes more than 80 members of the publishing industry. If you are using the application on your iOS or Android mobile device, this is the DRM that is used. What is the difference between an e-reader and a tablet? Tablets are multimedia devices that usually have most of the functions of a laptop computer. On the other hand, e-readers are dedicated reading devices. Their screen uses a display technique, called e-ink, that mimics the appearance of a printed page to lessen visual fatigue caused by reading on a screen. They are generally lighter than tablets and have longer autonomy (several days or even weeks). ## E-readers ### Compatible e-readers | Devices | EPUB | PDF | |--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------| | **Kobo** Aura, Aura ONE, Aura H2O, Aura HD, Clara HD, Elipsa, Forma, Glo, Glo HD, Libra H2O, Libra 2, Nia, Sage, Touch, Touch 2.0 | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | **NOOK** GlowLight, GlowLight 3, GlowLight Plus 6, GlowLight Plus 7.8, SimpleTouch, SimpleTouch GlowLight | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | **PocketBook** Basic Lux 2, Basic 4 Black, Touch HD3-spicy copper, Touch HD3-metallic grey, InkPad 3 dark brown, InkPad 3 black, Touch Lux 5 Ruby Red, Touch Lux 5 Ink Black, Color Moon Silver, InkPad 3 Pro Metallic Grey, InkPad X Grey | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | **Bookeen** Bookeen Saga, Cybook Muse, Cybook Muse HD, DIVA, DIVA HD | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | **Tolino** epos 2, page 2, shine 2, vision 5 | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | **Vivlio** Touch Lux 4, Touche Lux 5, Touch HD Plus, InkPad 3, Color | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | **inkBOOK** Calypso Plus, Focus | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ### Incompatible e-readers Amazon Kindle You cannot read an ebook borrowed from your library on Amazon Kindle e-readers (all models). ## Tablets and mobile devices ### Compatible tablets and mobile devices All tablets running **Android version 5** and above or **iOS version 15** and above are compatible with the application. *On Android, our reading applications are only available through the Google Play Store. Since Amazon has its own app store, Amazon Fire tablets do not come with the Google Play Store installed. Thus the only way to access our reading applications on these tablets is by first installing the Google Play Store manually. The installation of this third-party product is complex and falls outside the scope of this documentation.* ### Non-compatible tablets A compatible e-reading application must be used (see [Compatible mobile applications](https://demarque.atlassian.net/wiki/pages/viewpage.action?pageId=465502640)) to read an ebook borrowed from your library on a tablet. These are downloaded from your tablet's application store (App Store on iOS, Google Play on Android). Some older tablet models do not allow you to download a compatible e-reading application. Such is the case for the following tablets: * Chromebooks that do not support Android applications (models released before 2019) * 1st generation iPad * Microsoft Surface RT and Surface Go ## E-reading applications ### Compatible desktop applications | | Operating System ||| Supported Formats || Feature | DRM || Price | | Application | MacOS | Windows | Linux | EPUB | PDF | Early return | ACS | LCP | Free | |---------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------| | [Adobe Digital Editions](https://www.adobe.com/solutions/ebook/digital-editions.html) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://ajuda.biblioled.gov.pt/__attachments/a_86b21c31e21eaddb2b93e0a956bf55126b9ad4089b041dfbe0df77463765cf06/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://ajuda.biblioled.gov.pt/__attachments/a_86b21c31e21eaddb2b93e0a956bf55126b9ad4089b041dfbe0df77463765cf06/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | [Thorium](https://www.edrlab.org/software/thorium-reader/) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://ajuda.biblioled.gov.pt/__attachments/a_86b21c31e21eaddb2b93e0a956bf55126b9ad4089b041dfbe0df77463765cf06/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ### Compatible mobile applications | | Operating system || Supported Formats || Feature | DRM || Price | | Application | iOS | Android | EPUB | PDF | Early return | ACS | LCP | Free | |------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------| | Aldiko Next | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://ajuda.biblioled.gov.pt/__attachments/a_86b21c31e21eaddb2b93e0a956bf55126b9ad4089b041dfbe0df77463765cf06/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Adobe Digital Editions | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://ajuda.biblioled.gov.pt/__attachments/a_86b21c31e21eaddb2b93e0a956bf55126b9ad4089b041dfbe0df77463765cf06/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Aldiko Classic | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://ajuda.biblioled.gov.pt/__attachments/a_86b21c31e21eaddb2b93e0a956bf55126b9ad4089b041dfbe0df77463765cf06/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | | Bluefire Reader | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check 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mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | ![cross mark](https://ajuda.biblioled.gov.pt/__attachments/a_86b21c31e21eaddb2b93e0a956bf55126b9ad4089b041dfbe0df77463765cf06/atlassian-cross_mark?cb=a9c671cfc7809253be52d640dbbf1019) | ![check mark](https://ajuda.biblioled.gov.pt/__attachments/a_d1b725f4920a3bffda0ac574d3688620ac81de0b1bdab51d9df932541f7c5c60/atlassian-check_mark?cb=a10212e1c1021c5194f7535b6843f955) | Non-compatible desktop applications Adobe Reader You cannot read an ebook borrowed from your library with Adobe Reader, as this software does not support reading DRM-protected files. It is the DRM that controls the various parameters of a digital loan, including its duration. ### Non-compatible mobiles applications To read an ebook borrowed from your library on a tablet or smartphone, you should use a mobile application that can read a DRM protected file. The DRM controls the various parameters of a digital loan, including its duration. Many playback applications do not support DRMs, which is essential for digital library lending. Such is the case for the following applications: * Apple Books * Application Kindle * Application Kobo * Application Nook * Application Overdrive * FBReader * Moon+ Reader * Txtr [Next Page](https://ajuda.biblioled.gov.pt/llms-full.txt/1)