[{"id":"ci_e8ee7dfb3c5d72ef9475087d6e5d4d103b7fefe19a61162c2068b3832b45fe2a","title":"Startup Guides","path":"/en/doc/st2625/1/startup-guides","children":[{"id":"ci_574bf351b5c89c23646b8e609bdfd7674c3ce32c174a04c2e796c30ed9b23857","title":"Android (Google) tablets and smartphones startup guide","path":"/en/doc/st2625/1/android-tablets-and-smartphones-startup-guide","children":[{"id":"ci_8ab7e697cee0b31c92732b170925606a3163cc63d90683b331e10928e292f93e","title":"Reading a publication","path":"/en/doc/st2625/1/reading-a-publication-android","children":[{"id":"ci_4f944775e2d3d2f7f3bc0b562ba8242f844741ae6a11b7985a42478a3cbf6bf2","title":"Lire une publication","path":"/en/doc/st2625/1/lire-une-publication-4","children":[]},{"id":"ci_f8d43c389b860a84e69913f8b1d97479ff3b0b8b12ab4455e5d1432c5f61e829","title":"Reading an audiobook","path":"/en/doc/st2625/1/reading-an-audiobook-android","children":[]},{"id":"ci_7ccf721d612f263e70c8ea7155bc291b867a598d9c38f15ffa326620e5cece74","title":"Reading using a different application","path":"/en/doc/st2625/1/reading-using-a-different-application-android","children":[]}]},{"id":"ci_9206cb1b8c1382d7d08254e285088b1cf32cf0366a945cd78cb57253bfb5e3a6","title":"Installing and connecting the application","path":"/en/doc/st2625/1/installing--connecting-the-application-android","children":[]},{"id":"ci_9cade91f82c2d0177e25ea2e611b620576707513712a7b4363aa43f1d11b4a88","title":"Returning a loan early","path":"/en/doc/st2625/1/returning-a-loan-early-android","children":[]},{"id":"ci_e49ad144b222b2fc2a0840099b0b8d1a98ed2b48f88c292d5c841d344c6f0e54","title":"Borrowing a publication","path":"/en/doc/st2625/1/borrowing-a-publication-android","children":[]},{"id":"ci_ea994722b31d48710ee7b1b87012551ae242824c60cc478af33438eb2c551ce8","title":"Browsing your library's catalogue","path":"/en/doc/st2625/1/browsing-your-librarys-catalogue-android","children":[]}]},{"id":"ci_e0095027773176587b49fe3b92f0ee7027e7aab58d890ac7cc885f559e5dfe09","title":"iOS (Apple) tablets and smartphones startup guide","path":"/en/doc/st2625/1/ios-tablets-and-smartphones-startup-guide","children":[{"id":"ci_3c83690c0484571d6818044fcc9c4c6e2dcfc695cb4437347fd6ba1d57daa35b","title":"Reading a publication","path":"/en/doc/st2625/1/reading-a-publication-ios","children":[{"id":"ci_d4040b8815266f5fa1f9666ca802903fcf21c1bf5473fe0f67ff7bea1ca85d55","title":" Reading using a different application","path":"/en/doc/st2625/1/reading-using-a-different-application-ios","children":[]},{"id":"ci_565fe1658255b225338259179b29b3874cb816da7b8ccafc910b04db80775857","title":"Lire un livre audio","path":"/en/doc/st2625/1/reading-an-audiobook-ios","children":[]},{"id":"ci_e4ad9bfe66193d8f003102914c7154336410e807bdc1f60789ac28bc1e032bec","title":"Reading an ebook","path":"/en/doc/st2625/1/reading-an-ebook-ios","children":[]}]},{"id":"ci_1d4259de2d1c963006649a096bc82a82961a4a8cbaad691c801d4abfb7d26410","title":"Returning a loan early","path":"/en/doc/st2625/1/returning-a-loan-early-ios","children":[]},{"id":"ci_46c3821094889c0a62640888f75e3c66dc62c1bdef0ab73993cde3969785e38d","title":"Installing and connecting the application","path":"/en/doc/st2625/1/installing-and-connecting-the-application-ios","children":[]},{"id":"ci_7ad5256ea9fc7cdf565f72e359b43782aa078767470452e63a754ac620061f27","title":"Borrowing a publication","path":"/en/doc/st2625/1/borrowing-a-publication-ios","children":[]},{"id":"ci_0be0996bbc6c38d4ff7a127f7f03a6cf579539df5a8a0061220501553411f039","title":"Browsing your library's catalogue","path":"/en/doc/st2625/1/browsing-your-librarys-catalogue-ios","children":[]}]},{"id":"ci_ff677a9780c2fd0fd28fe7dc45c1856a4982458ea277f74d5271ffc783335d0e","title":"Reading online","path":"/en/doc/st2625/1/reading-online","children":[{"id":"ci_2cc69d050a8d458ff4052a836c95931509f9d98335aabd53401061e0ec53930b","title":"Reading an ebook online","path":"/en/doc/st2625/1/reading-an-ebook-online","children":[]},{"id":"ci_40961c3e633b8118095515e89e6bdcb0bc2563b1af0c1c80b78d3ceeb7aebe8f","title":"Borrowing an ebook","path":"/en/doc/st2625/1/borrowing-an-ebook","children":[]},{"id":"ci_0fe9065365e1d93ff97ce90454d8709dcdde593b545d0c303fc1b63a4f9c69b2","title":"Returning an ebook","path":"/en/doc/st2625/1/returning-an-ebook","children":[]},{"id":"ci_f53e48bbe9d5c2d34515470ff384f1eee7453f9aa2ea89eeb10a44349bf99c6d","title":"Borrowing an audiobook","path":"/en/doc/st2625/1/borrowing-an-audiobook","children":[]},{"id":"ci_907d89652415291f28bbd328045d2d33f22447324c6d8f6906c59f7337dc228e","title":"Returning an audiobook","path":"/en/doc/st2625/1/returning-an-audiobook","children":[]},{"id":"ci_91d03a579ab4cd205269f3fa8eaf9af4bf68420a552ce84f25d0818405af07d0","title":"Listening to an audiobook","path":"/en/doc/st2625/1/listening-to-an-audiobook","children":[]}]},{"id":"ci_49cc632fb6df02440da645b0be64787d1ab158ed8b31dd5192199d3999de4b06","title":"Reading offline on a computer","path":"/en/doc/st2625/1/reading-offline-on-a-computer","children":[{"id":"ci_3c46de9219a8755f423210d11ba81b869ebd9f2590a6b2ed591e7e4a698a1653","title":"Reading on a Mac","path":"/en/doc/st2625/1/reading-on-a-mac","children":[{"id":"ci_cb406803d7f0695c331807b7a9278dc218eed39c5f0f41c9c718d53985d00b0d","title":"Installing Thorium Reader on your Mac","path":"/en/doc/st2625/1/installing-thorium-reader-mac","children":[]},{"id":"ci_1043f570c0721690b4b34446182a6c71209164493a469619bae79bda3eb7f09a","title":"Opening a borrowed ebook on your Mac","path":"/en/doc/st2625/1/opening-a-borrowed-ebook-mac","children":[]},{"id":"ci_52d1b207a8c3271e11e1f0edc9af2f66c21ba93c8ec409757695034669a690f0","title":"Returning a borrowed ebook in Thorium Reader","path":"/en/doc/st2625/1/returning-a-borrowed-ebook-in-thorium-reader-mac","children":[]},{"id":"ci_38ce903c22fe0a853087126751fa24b0f9a45733451fb68a934fa49ea73e4055","title":"Reading an ebook on your Mac using Adobe Digital Editions","path":"/en/doc/st2625/1/reading-an-ebook-using-ade-mac","children":[{"id":"ci_8fe4caedd4a6e9b5b71097ada3b888077a2cffa4f0e8e5c78ec5191f280866e2","title":"Adobe Digital Editions on the Mac - Creating an Adobe ID on your Mac","path":"/en/doc/st2625/1/ade-mac-creating-an-adobe-id-on-your-mac","children":[]},{"id":"ci_090c82ae767c2f1f170516c4c3dc0af437d63573e1b8ecad6b0f217b039dcb59","title":"Adobe Digital Editions on the Mac - Installing Adobe Digital Editions on your Mac","path":"/en/doc/st2625/1/ade-mac-installing-ade-on-your-mac","children":[{"id":"ci_8fead687608919eb19159d78a8dc98f8c5fed7cd1d057e493bfdec9b7a9bf252","title":"Désinstaller Adobe Digital Editions de votre Mac","path":"/en/doc/st2625/1/desinstaller-adobe-digital-editions-de-votre-mac-1","children":[]}]},{"id":"ci_a2981612e65ec6a2c65e557d2d8c46abbe361db48509c5cb5fe53c3601a2a597","title":"Adobe Digital Editions on the Mac - Entering your ByteBook ID","path":"/en/doc/st2625/1/ade-mac-entering-your-adobe-id","children":[]},{"id":"ci_46aa946f7ffc635161f936fb1af695d325d31cd7213389b6fc1252c198ddac99","title":"Adobe Digital Editions on the Mac - Borrowing an ebook and downloading it to your Mac","path":"/en/doc/st2625/1/ade-mac-borrowing-downloading-an-ebook","children":[]},{"id":"ci_397110d57e53c01a8cceab1d07826aea8979ea2cc8d97b917cc3be77d1147a6f","title":"Adobe Digital Editions on the Mac - Returning a loan","path":"/en/doc/st2625/1/ade-mac-returning-a-loan","children":[]}]},{"id":"ci_e2e1ee0f6ba37c55fd47a6676d47ffd3942d47e59da6a8f95717e9a035433b58","title":"Borrowing an ebook on your Mac","path":"/en/doc/st2625/1/borrowing-an-ebook-on-your-mac","children":[]}]},{"id":"ci_eab6cdc60075f165c89dbc50743f676aaa4558742d241ee34756b20f1a10f505","title":"Reading on a PC","path":"/en/doc/st2625/1/reading-on-a-pc","children":[{"id":"ci_e1f58702c1f1230d5977d66ec40a255446dea11ec089cf0961322fc7c41664fb","title":"Installing Thorium Reader on your PC","path":"/en/doc/st2625/1/installing-thorium-reader-on-your-pc","children":[]},{"id":"ci_89288c9f5defbea7fe30610a5f0f98b8eab3d959008dae815fd35603fdb4e220","title":"Opening a borrowed ebook on your PC","path":"/en/doc/st2625/1/opening-a-borrowed-ebook-on-your-pc","children":[]},{"id":"ci_d76231f1c4f162863e090b6e5d26c2324d7c6241fa2e9aed64a9a6117dc8552e","title":"Returning a borrowed ebook in Thorium Reader for Windows","path":"/en/doc/st2625/1/returning-a-loan-in-thorium-reader-for-windows","children":[]},{"id":"ci_7ffb13fd578027ce5406afd07cb867bdfdce66dd56f4c4ebbbd54da7c9368d8b","title":"Reading an ebook on your PC using Adobe Digital Editions","path":"/en/doc/st2625/1/reading-an-ebook-using-ade-pc","children":[{"id":"ci_01a38cec7132b03f3c9f20b76d2c573fbad228f75d1c2e140ccbf2678e971684","title":"Adobe Digital Editions for Windows - Creating a ByteBook ID","path":"/en/doc/st2625/1/ade-pc-creating-an-adobe-id-on-your-pc","children":[]},{"id":"ci_15511f650de633fe1b69c71e540b149cd1969ca62ea2eca123390b423071ca03","title":"Adobe Digital Editions for Windows - Installing Adobe Digital Editions","path":"/en/doc/st2625/1/ade-pc-installing-ade-on-your-pc","children":[]},{"id":"ci_e3040b795e71bc5891cbf02d6c3ea277fd907f53a8914f2b72a8a07c52ec707c","title":"Adobe Digital Editions for Windows - Entering your ByteBook ID","path":"/en/doc/st2625/1/ade-for-windows-entering-your-adobe-id","children":[]},{"id":"ci_9a4af19c4f1a4bec998a322723273bfecb57d05d8050fa3e5512a46160206733","title":"Adobe Digital Editions for Windows - Borrowing an ebook and downloading it to your PC","path":"/en/doc/st2625/1/ade-pc-borrowing-downloading-an-ebook","children":[]},{"id":"ci_b8083b7c65c4a488f19a67d6fd34f0336f17f4ff09f6692d1eae3b2bcff48ba0","title":"Adobe Digital Editions for Windows - Returning a loan","path":"/en/doc/st2625/1/ade-pc-returning-a-loan","children":[]}]},{"id":"ci_460d6b1a3937007b778f3842dc518afe2125650ec965283c658af1a240f373cb","title":"Borrowing an ebook on your PC","path":"/en/doc/st2625/1/borrowing-an-ebook-on-your-pc","children":[]}]}]},{"id":"ci_78e617af521dbeca88553e84222251cb6873c06e35343496e702e5547e8ed315","title":"Reading on a e-reader","path":"/en/doc/st2625/1/reading-on-a-e-reader","children":[{"id":"ci_8a67f3e596c53ff27e8c05fee503f89001e6feb76557e4dfe04fa3bbab4e26f2","title":"Reading on a Vivlio/PocketBook, Tolino or Bookeen DIVA","path":"/en/doc/st2625/1/reading-on-vivlio-etc","children":[{"id":"ci_b715321b4c7fc09050ad933ee384eabde200b0c842b130cb4cc3ff2af1af8165","title":"Transferring a borrowed ebook to a Vivlio/PocketBook, Tolino or Bookeen DIVA reader from a computer","path":"/en/doc/st2625/1/transferring-a-borrowed-ebook-vivlio-etc","children":[]},{"id":"ci_4240e03276ed8f99f482020cfab999cf87741324b3fb90f841a6c17f70529f54","title":"Opening a borrowed ebook on a Vivlio/PocketBook, Tolino or Bookeen DIVA reader","path":"/en/doc/st2625/1/opening-a-borrowed-ebook-vivlio-etc","children":[]}]},{"id":"ci_b8334b2afee2c56ba590d0c42afa0a38454f5bdbc0708a290a468e18ac83bbb8","title":"Reading on other e-reader models","path":"/en/doc/st2625/1/reading-on-other-e-reader-models","children":[]},{"id":"ci_b17285e86dbbb6ac595d28c0d7740f3cd6524e7b1910aa4a04ccc99cf28d8950","title":"Transfer your loan to a e-reader from a Mac computer","path":"/en/doc/st2625/1/transfer-loan-to-a-e-reader-from-a-mac-computer","children":[{"id":"ci_4968fb3e7692de1a249e8dab032ea62bd21060c2d071d56fae2ee62ab1218b2f","title":"Entering your Adobe ID in Adobe Digital Editions for Mac","path":"/en/doc/st2625/1/entering-your-adobe-id-in-ade-for-mac","children":[]},{"id":"ci_fd47b568514da7a325ef8d7b860b4bf8d65fd1d2a3ff8c5c43463d7261de4254","title":"Installing Adobe Digital Editions on your Mac","path":"/en/doc/st2625/1/installing-ade-mac","children":[{"id":"ci_f555d48bf386dcfe225893d148514e06b9f3484a8ca08173296c8e7f725fe658","title":"Désinstaller Adobe Digital Editions de votre Mac","path":"/en/doc/st2625/1/desinstaller-adobe-digital-editions-de-votre-mac","children":[]}]},{"id":"ci_831f310d53c78e287d0ff8284c7740c431f8ea77d528d7e7ee7ff59dbbfa212f","title":"Borrowing an ebook and download it to your Mac","path":"/en/doc/st2625/1/borrowing-an-ebook-and-download-it-to-mac","children":[]},{"id":"ci_649c8854f7ccbde84c023946d8c11cf2f36926577f3395a136e7651c77f92b3e","title":"Transferring an ebook to your e-reader from your Mac","path":"/en/doc/st2625/1/transferring-an-ebook-to-an-e-reader-from-mac","children":[]},{"id":"ci_b9570c87f12c350b3c3f3a105b7d2c26e7c2c36d4efabb6098a08edd8114e2f6","title":"Retourner un prêt avant la date d'échéance dans Adobe Digital Editions pour Mac","path":"/en/doc/st2625/1/retourner-un-pret-avant-la-date-d-echeance-dans--1","children":[]},{"id":"ci_e40585781ce0d2b0edcd23476e0a210630e5593f92fc19d0df546c219a37d458","title":"Creating an Adobe ID on your Mac","path":"/en/doc/st2625/1/creating-an-adobe-id-on-mac","children":[]}]},{"id":"ci_000bd5c20cf32d55c6e559816648223c95924ea5acba96f05ea112f771a589c4","title":"Transferring an ebook to your e-reader from a PC","path":"/en/doc/st2625/1/transferring-an-ebook-to-your-e-reader-from-pc","children":[{"id":"ci_8368de98b6b901dd187e7f2cc91de1c492df0e680e49bbd27ae6fb98d9ca9dec","title":"Installing Adobe Digital Editions on your PC","path":"/en/doc/st2625/1/installing-adobe-digital-editions-on-your-pc","children":[{"id":"ci_9735d85a98dcdb682834878954250da7a45c62d3f83288e502d3dd76ccd323c8","title":"Désinstaller Adobe Digital Editions de votre PC","path":"/en/doc/st2625/1/desinstaller-adobe-digital-editions-de-votre-pc","children":[]}]},{"id":"ci_4252c00d96016362c0cbcacaf2db1078b2d6b3250f17b5bb034e6f0b24b0fb5c","title":"Creating an Adobe ID on your PC","path":"/en/doc/st2625/1/creating-an-adobe-id-on-your-pc","children":[]},{"id":"ci_f0faddda0a71b395a95ce9ada24052107864eaab507c04f6fc6d8df967b82499","title":"Transferring an ebook to your e-reader from a PC","path":"/en/doc/st2625/1/transferring-an-ebook-to-your-e-reader-from-a-pc","children":[]},{"id":"ci_c17f9bf8d9a14f18722703f6ee2212b3eeab9ea98085d96f9175b0bb662c827f","title":"Returning a loan early in Adobe Digital Editions","path":"/en/doc/st2625/1/returning-a-loan-early-in-adobe-digital-editions","children":[]},{"id":"ci_f192394d88a3eede38a95acd9b3e147a32343d38b403dd5027c392fd6887d401","title":"Borrowing an ebook and download it to your PC","path":"/en/doc/st2625/1/borrowing-an-ebook-and-download-it-to-your-pc","children":[]},{"id":"ci_5a5e9b3f59aab9addf7d0c6c420373e0977b2fce93a84dabf589ff9d65cb4c9f","title":"Entering your Adobe ID in Adobe Digital Editions for Windows","path":"/en/doc/st2625/1/entering-your-adobe-id-in-ade-for-windows","children":[]}]}]}]},{"id":"ci_06ea09dd06e8f874f854d18caf56e2cff4eef1c4463827fc127d1f1404cad3ef","title":"Compatible reading devices and applications","path":"/en/doc/st2625/1/compatible-reading-devices-and-applications","children":[]},{"id":"ci_d1927c8a31f90556104f5083eafd0500dc5df8eb5312f79a13da9127cc4a8336","title":"Audiobooks","path":"/en/doc/st2625/1/audiobooks","children":[{"id":"ci_1498c62f03342dde89373c8133408750d52c7e95daa1ba0ee423ebe192e64ba5","title":"Borrowing an audiobook","path":"/en/doc/st2625/1/audiobooks-borrowing-an-audiobook","children":[]},{"id":"ci_a5c138cf5364bc938cea049a19d413c81bab1d4c5c4f722c87e964e72739dc7e","title":"Listening to an audiobook","path":"/en/doc/st2625/1/audiobooks-listening-to-an-audiobook","children":[]},{"id":"ci_65532585839cf88ae52a350de19b0f0bb870911289fad4569a9f645a80ce6e3c","title":"Returning an audiobook","path":"/en/doc/st2625/1/audiobooks-returning-an-audiobook","children":[]}]},{"id":"ci_a1feed2682a443a7b374080eaa988c74b07ddb774f1f122b80ad91b4d9bdcab1","title":"FAQ","path":"/en/doc/st2625/1/faq","children":[{"id":"ci_7cd49682c952be9041bfc3e55d87a0b2a0039d356260e42055affcb0efdece79","title":"Access and User Account","path":"/en/doc/st2625/1/access-and-user-account","children":[{"id":"ci_2dc95311e2ee099f9d45227cbd05cf7630b4f2d8c0d6443dd3d2c8f0f1e2dd49","title":"I made a mistake in my email address when I signed up. How can I change it?","path":"/en/doc/st2625/1/I-made-a-mistake-in-my-email-address","children":[]},{"id":"ci_572335396f30409e2baae0f4425525b9de73b4d8159c49eccf7ff5f580d32601","title":"Must the email address in my user account be the same as my ByteBooks ID?","path":"/en/doc/st2625/1/must-the-email-address-in-my-account-be-the-same","children":[]},{"id":"ci_a41ac57b13dff722b9a02c2334cadac3388acae17a3ea9a435bc5a5943f4fe31","title":"Do I need a library card to borrow ebooks?","path":"/en/doc/st2625/1/do-i-need-a-library-card-to-borrow-ebooks","children":[]},{"id":"ci_e940d3eed834ddd77cb2c79130f763cdd7982871d8874c00c0d20753bbc1af86","title":"Why am I asked for an email address when I first access the platform? Will this address be kept confidential?","path":"/en/doc/st2625/1/why-am-I-asked-for-an-email-address","children":[]},{"id":"ci_4521fc2b411e72176205937b40cbd4fcb3a8ee0a6004ce3f0db62bcaedd617dc","title":"When I try to access my account, I get the error message \"Access denied\"","path":"/en/doc/st2625/1/when-I-try-to-access-my-account","children":[]},{"id":"ci_676da94db6ef2dc35f8da4a96f92bd2de897336099eef7d2bbbdc9478858afae","title":"What should I do if I forgot my username, card number, or password?","path":"/en/doc/st2625/1/what-should-I-do-if-I-forgot-my-username","children":[]}]},{"id":"ci_ec0286b87be21cafe95fbff3548d9c827f2b45e7a70300cce8d6af6152a483d5","title":"E-reading Devices and Apps","path":"/en/doc/st2625/1/e-reading-devices-and-apps","children":[{"id":"ci_82b544ec61c2a0d4f418427fa0fc38034cb47e6dfa3e923bd5a80237cd215382","title":"What can I do if transferring a publication to my Kobo e-reader triggers an error?","path":"/en/doc/st2625/1/my-kobo-e-reader-triggers-an-error","children":[]},{"id":"ci_13ab735cdff42be5fd11508f87cdd22288e51a401eec2a942d7736bce5db669a","title":"I don't have an e-reading device, such as an e-reader or a tablet. Are they ebooks?","path":"/en/doc/st2625/1/I-dont-have-an-e-reading-device","children":[]},{"id":"ci_0fa5f2a92cdf39e5c88d4b2c82fb554f09e7e8d44de97f99bee87bf2871b6624","title":"What's the difference between an e-reader and a tablet?","path":"/en/doc/st2625/1/difference-between-an-e-reader-and-a-tablet","children":[]},{"id":"ci_632c37902ec4717703b0503531e17b93c4331ecfd88cab621b97f5e594878694","title":"Why can't I open the PDF file I downloaded with Adobe Reader?","path":"/en/doc/st2625/1/cant-open-pdf-file-downloaded-with-adobe-reader","children":[]},{"id":"ci_005b917720a6db7c2f1231ff4d25af3b665c0d28220d52a0de9979a1c27785ad","title":"Which app do I need to install to read ebooks on my tablet or smartphone?","path":"/en/doc/st2625/1/which-app-do-I-need-to-install-to-read-ebooks","children":[]},{"id":"ci_c33c9ec02d59fa7853d18f5f2bc62998714e700fa7bbf5239f3e099cb96d2096","title":"Which e-readers and tablets are compatible with the platform's ebooks?","path":"/en/doc/st2625/1/readers-and-tablets-compatible","children":[]}]},{"id":"ci_d3f51ae9a9fb75d659af1e99f58a0d3e93f5d651e4d55f6334abb969a1795d47","title":"Look-and-Feel and Accessibility","path":"/en/doc/st2625/1/look-and-feel-and-accessibility","children":[{"id":"ci_ccc794f7a68b7699330bb58da4358b22864a9127ad7aba0577a57abb5117e677","title":"Why can't I change the size of the font on my e-reader or my tablet?","path":"/en/doc/st2625/1/cant-change-text-size-on-e-reader-or-tablet","children":[]},{"id":"ci_da233aeff4ded74adb1c91ed7bc79c2e7508e273b5c684e2aa1ac585f84b41c6","title":"Can the platform's ebooks be read by people who are blind or visually impaired?","path":"/en/doc/st2625/1/can-the-ebooks-be-read-by-visually-impaired-people","children":[]}]},{"id":"ci_b72fef73d7cd5cb4be46767e802e1c0b881a773ecabe3c182dcca6e96e64ada9","title":"Formats and Collections","path":"/en/doc/st2625/1/formats-and-collections","children":[{"id":"ci_e22fbe6c579c11de938c17f85a1a68a778dbc5867ad1ab1dc72258a1f1df67c0","title":"The ebook I downloaded is not a PDF or EPUB file, but an ACSM file. What is it, and what software should I use to open it?","path":"/en/doc/st2625/1/the-ebook-I-downloaded-is-an-acsm-file","children":[]},{"id":"ci_e79aed506cb4df8981cd5b1f987640e9c70d5de891c6de8955b77db7ae980900","title":"Why are some books only available in EPUB format and others only in PDF format? Why are they sometimes available in both formats? Which one should I choose?","path":"/en/doc/st2625/1/epub-and-pdf-formats","children":[]},{"id":"ci_54df8e852e2c08791d3c5b363db942d4291feb668e80ac7f2796fa731849012e","title":"What's the difference between the EPUB and PDF format?","path":"/en/doc/st2625/1/difference-between-epub-and-pdf-formats","children":[]},{"id":"ci_89fe661ccbbc0dc0c2222c2704c70669672ada18d1956c39ebcee91be0e42b37","title":"Why are some commercially available ebooks not available on the platform?","path":"/en/doc/st2625/1/some-commercially-available-ebooks-not-on-platform","children":[]},{"id":"ci_f7626c2ce08ae1d1c72e1915b045b6ada82e4d7744e34de87750af714e751841","title":"A lot of books are already checked out. Is there a way to search for available books only?","path":"/en/doc/st2625/1/is-there-a-way-to-search-for-available-books-only","children":[]}]},{"id":"ci_598bddcec42b616b37a075955e9d01547b1f8868863186b1b21924cedca4b493","title":"Audiobook","path":"/en/doc/st2625/1/faq-audiobook","children":[{"id":"ci_aaf6523e02ac44d77473cff66464f9365c73273498fb6efebb00fc848b457d7b","title":"Do I need an Internet connection in order to listen to an audiobook?","path":"/en/doc/st2625/1/faq-audiobook-internet-connection","children":[]},{"id":"ci_6d0db18957b7120827cd08323a501faae31548697886dd2d9cbf7c9b21ff779a","title":"How long is the lending period for a borrowed audiobook?","path":"/en/doc/st2625/1/faq-audiobook-lending-period-length","children":[]},{"id":"ci_613fb8331803522f453c757118f125a17efc094c936a2f597dc0920db341e841","title":"Do I have to connect using my Adobe account in order to listen to an audiobook?","path":"/en/doc/st2625/1/faq-audiobook-adobe-account-needed-to-listen","children":[]},{"id":"ci_fcad934116c070cae0315c04c26178e1161762991c622e82ba31f8d615c0e7de","title":"Can I return an audiobook before the end of the lending period? How do I do that?","path":"/en/doc/st2625/1/faq-audiobook-early-return","children":[]},{"id":"ci_6e6d574b7cfabb9d42f3f1f5ec036a814f34a15e7903ba7f8bc79686ce3300f0","title":"Does the reader remember my position in an audiobook?","path":"/en/doc/st2625/1/faq-audiobook-reading-position-in-reader","children":[]},{"id":"ci_48fd4c239b9bc9a1f834f1b7e602545dc4ded4a66d68e2acfa57dcac9ced23ae","title":"Which reading app should I use in order to listen to an audiobook?","path":"/en/doc/st2625/1/faq-audiobook-which-reading-app-should-i-use","children":[]},{"id":"ci_0c71173b8c97ab124f7e7205980291efa55e3289731363926c5b0fa70c63f435","title":"Which device should I use in order to listen to an audiobook?","path":"/en/doc/st2625/1/faq-audiobook-which-device-should-i-use","children":[]}]},{"id":"ci_c5ab9d05bd507a60bcfb4586e7d7565e58d60c6a61bf0b06d8c0114c0ebd3c59","title":"Loans","path":"/en/doc/st2625/1/faq-loan-","children":[{"id":"ci_db2fed4d4771404ed8b879a6357da4c7340442962e833846b5532f1bbefd7eb5","title":"The platform is telling me that I have a hold now available for loan, but I am not able to download the ebook.","path":"/en/doc/st2625/1/faq-loan-cant-download-available-hold","children":[]},{"id":"ci_6f05521a882ecf464b2b66a4671904990c46541a363d05aca793c40a7dbc86a9","title":"How many ebooks can I have out and on hold at one time?","path":"/en/doc/st2625/1/faq-loan-how-many-loans-and-holds","children":[]},{"id":"ci_61bb5500576b611eb9fbf5e83bdefad2343a7b7b0b9a658df48fcb1ba0f567af","title":"How long is the lending period for a borrowed ebook?","path":"/en/doc/st2625/1/faq-loan-lending-period-length","children":[]},{"id":"ci_399baa0c3910fa747f2a66449770a1943f8030298bb7e791132d5f82f6961f70","title":"I downloaded an ebook twice, and now, two copies of it appear in my library. Do they count for two different loans?","path":"/en/doc/st2625/1/faq-loan-i-downloaded-an-ebook-twice","children":[]},{"id":"ci_57c969786ef260655d6ca5c6dce44e1913ead6581c59b0baeffe257fbcdc721f","title":"Why do I have to wait for a copy to be available to borrow it? Since the ebook is a digital file, couldn't it be loaned to multiple patrons at a time?","path":"/en/doc/st2625/1/faq-loan-waiting-for-an-available-copy","children":[]},{"id":"ci_01366e855940be0af613a0730968df9a6c9950ff3c1db3d9a47d19606a46fedf","title":"Why do I receive an email when I borrow a book from the platform?","path":"/en/doc/st2625/1/faq-loan-receiving-an-email-when-borrowing-a-book","children":[]},{"id":"ci_f36fe110bffa7472f1ee40d43862eede254e3dd552ed425ce6a2445825a791cc","title":"Can I borrow books from anywhere, or do I have to be at my library?","path":"/en/doc/st2625/1/faq-loan-can-i-borrow-books-from-anywhere","children":[]},{"id":"ci_41d317967c09c81f3ac2a86b2842644f62af2d42231b91335ffaa3c8bf858165","title":"Can I borrow the platform's ebooks from outside the country?","path":"/en/doc/st2625/1/faq-loan-borrowing-from-outside-the-country","children":[]},{"id":"ci_b90f9a0854bb016bece97abbf477e9440991911535d2bb5d2879dc04dd1637be","title":"Can I borrow ebooks directly from my e-reader?","path":"/en/doc/st2625/1/faq-loan-borrowing-from-e-reader","children":[]},{"id":"ci_f524c38cb364c34a2622e48121b4ec1db45bf8c98e305d1f862347c07f9d29f1","title":"Can I renew my loan?","path":"/en/doc/st2625/1/faq-loan-renewing-a-loan","children":[]},{"id":"ci_a7620e1325562e2038a34a966218092dc366d9f08ff668e8bf768d5c7a8cbc8d","title":"What is a time-limited ebook?","path":"/en/doc/st2625/1/faq-loan-time-limited-ebooks","children":[]},{"id":"ci_96e5106e9bc723173848b13ac7f6f8dc5aea911b99e8dfa20b4d90d8bf7c6376","title":"If I haven't finished the book when my loan is over, can I check it out again?","path":"/en/doc/st2625/1/can-i-check-out-an-unfinished-book-again","children":[]},{"id":"ci_8343c8eb55db5f677addc0963b3ff07deaa61fc742aa68ca54a366a04c513eed","title":"Do I need to be connected to the Internet to read a borrowed ebook?","path":"/en/doc/st2625/1/faq-loan-internet-connection-to-read","children":[]}]},{"id":"ci_b448d31cc97c8c175a0509cd462e5b3a53fcf15e88683dd99ed2b0950aedf103","title":"Common problems","path":"/en/doc/st2625/1/common-problems","children":[{"id":"ci_87f0e0edb43a9ee84d366e2b11cc611ff9a0f0c75b6fc3d0818c368d45c82ac6","title":"Opening a book","path":"/en/doc/st2625/1/faq-opening-a-book","children":[{"id":"ci_22236d2f0b5fa8d4166ac7261827f69ea89b9debbe3b375264c3ecdc7e7a076d","title":"I have multiple e-reading apps installed on my tablet. How can I choose which one will open the book I just borrowed?","path":"/en/doc/st2625/1/common-problems-choosing-a-reading-app","children":[]},{"id":"ci_a70eb0caa48fa2ad998316de206008ec2d9bd684b1fd33600201954614d7fd8b","title":"The ebook I borrowed and downloaded from Adobe Digital Editions cannot be transferred to my e-reader. An error message indicates that a permission problem is preventing the file from opening. How do I fix the problem?","path":"/en/doc/st2625/1/common-problems-permission-error","children":[]},{"id":"ci_7b15b848dcfbe8b63e1d8c480403dbae54027766b11514ff0191b548166a30fc","title":"When I download an ebook on my computer, it doesn't open with the right program. How do I change the default program for ebooks?","path":"/en/doc/st2625/1/common-problems-changing-default-program","children":[]},{"id":"ci_553e465c93aa701cfbfb80608ab37ef33dd0dadd8e99ef2eb9786a47f3b12888","title":"Error message: Oops! Unable to open this document. This document is protected by Adobe's Digital Rights Management (DRM) and cannot be opened with your ByteBooks ID","path":"/en/doc/st2625/1/common-problems-error-opening-ebook","children":[]}]},{"id":"ci_13b4ea6863d769d02eb22751fd26b997b8f4fde0c2a5daa916e0b7023a9e98bf","title":"Downloading","path":"/en/doc/st2625/1/common-problems-downloading","children":[{"id":"ci_438cc7ffa4bd24c50b0432f9f3cfc86af7b60a1fbefd7222ebf25e2e3975f600","title":"It has been over 15 minutes since I borrowed an ebook and I have not received an email","path":"/en/doc/st2625/1/common-problems-no-email-received","children":[]},{"id":"ci_a3bbbfc2201bf209edf752487f01ab26c9f2cb382d267fb7ae1ce063769ad9ec","title":"When I try downloading an ebook by clicking on the link in the email, I get the following error message: \"The loan activation failed. Please try again in a few minutes\"","path":"/en/doc/st2625/1/common-problems-loan-activation-error","children":[]},{"id":"ci_5ae47b9e327e9155318c686b248315573d4988cf65404236a7ba5a71f4d09b3e","title":"When I click on the Download button, nothing happens.","path":"/en/doc/st2625/1/common-problems-downloading-error","children":[]}]},{"id":"ci_3c7caa0d2009c53245a9fd17e61d78eb6679e5bf52691cfc88cf22d202da01a9","title":"Adobe Digital Editions error messages","path":"/en/doc/st2625/1/common-problems-ade-error-messages","children":[]}]},{"id":"ci_20f0fabce07c2699995c32039926ec269e9bbdfa50eef4118a25322c0a716ffc","title":"Holds and returns","path":"/en/doc/st2625/1/common-problems-holds-and-returns","children":[{"id":"ci_27922aed6d09475c7e1286ace56fd0dfb217c1b84691b6fad082e5ef25cb7917","title":"Are there charges if I don't download the book I put on hold?","path":"/en/doc/st2625/1/common-problems-charges-when-not-downloading-hold","children":[]},{"id":"ci_a6c010637b758c518f3b454a20de7f12b59c1a147cb03f339411b94d9be333ce","title":"How can I place a hold on a book?","path":"/en/doc/st2625/1/common-problems-placing-a-hold","children":[]},{"id":"ci_fbea772dcf273f38e2a10f92992935708da69616a74c4637b84741a785ef4850","title":"How will I know that the book I put on hold is available?","path":"/en/doc/st2625/1/common-problems-held-book","children":[]},{"id":"ci_f7ca84c565c5bc99f942165e25a58179b542b2a2f869eab3254d2ae990c98517","title":"How long do I have to download the book I put on hold?","path":"/en/doc/st2625/1/how-long-do-i-have-to-download-a-held-book","children":[]},{"id":"ci_5827801d5114f5e7119d9c6e7e46bac2b8731f4ec477ebba1601340a4baec3ab","title":"Are holds now available for loan count towards the hold limit?","path":"/en/doc/st2625/1/available-holds-in-hold-limit","children":[]},{"id":"ci_07446b7a3cca08d2164bc5f838dec29956efe6aaa127c48a335941b0e9bd1ee0","title":"Where can I see a list of books I put on hold?","path":"/en/doc/st2625/1/consulting-held-books","children":[]},{"id":"ci_f479cf650ca39413fb3e5d7584148c27fc9623aa8d58ee31bc032471e5b127f3","title":"Why does the availability date for my holds keep changing?","path":"/en/doc/st2625/1/why-does-hold-availability-date-keep-changing","children":[]},{"id":"ci_4fb13a2a8a8d5855c57a3f152d619f05b8a2c86750ab425e99b4ab6db09ce1ed","title":"Can I cancel a hold I placed on a book?","path":"/en/doc/st2625/1/cancelling-hold","children":[]},{"id":"ci_ccf3a26355e986f569f059e7db7e43e96ea21170e67388a21b057ce3e4cceea6","title":"Can I return a book before the loan end date?","path":"/en/doc/st2625/1/returning-a-loan-early","children":[]},{"id":"ci_e923793f6009ca814f983ee95d97f7c2066b85c22496216eacbc36a945af98b3","title":"I delete an ebook from my device, but the loan still appears as active in my account. How can I return the book?","path":"/en/doc/st2625/1/returning-a-deleted-book","children":[]}]},{"id":"ci_2444a84b96aa3508ce82a297b1ebe61a34979fd9cdbd41133bedd50dee3d9247","title":"ByteBooks ID and DRM","path":"/en/doc/st2625/1/faq-drm-adobe-id","children":[{"id":"ci_7c8ac9bf65d7b3570b3ffe55dfd5ada507e9e90bec9c7e82a926b56ee9f7430c","title":"Do I really need to create an ByteBooks ID?","path":"/en/doc/st2625/1/faq-drm-adobe-id-required","children":[]},{"id":"ci_fc669f1f957163ff37558ecb27093d355261da4db6e4914c52ec9ec2d364bf54","title":"I reached the maximum of allowed authorizations with my ByteBooks ID. How can I reset my authorizations?","path":"/en/doc/st2625/1/faq-drm-adobe-id-authorization-limit","children":[]},{"id":"ci_0d57b493d9d465a104bbe6e67d3aaf59f28d5e9025e735c909c64fc0a94d9b47","title":"I forgot my ByteBooks ID or my password. How can I get it back?","path":"/en/doc/st2625/1/faq-drm-forgot-adobe-id","children":[]},{"id":"ci_d957e6f353cfc7d4a4df0aa33197eb6261cff3005606e3366a92ba22baf85d79","title":"Can I remove the DRM from a book?","path":"/en/doc/st2625/1/faq-drm-removing-protection","children":[]},{"id":"ci_7e4730c370c2319024c90b188e12b1577b4387606633835fad72e1e0d82fd802","title":"Can I convert a DRM-protected book into another format?","path":"/en/doc/st2625/1/faq-drm-converting-protected-book","children":[]},{"id":"ci_ec5c2ac20e8f70ef9ffe6450deee2e68f43518dfc3874f4a4a7d3ac0df85d1bd","title":"Can I use the same ByteBooks ID with multiple devices or applications?","path":"/en/doc/st2625/1/faq-drm-adobe-id-across-devices-and-apps","children":[]},{"id":"ci_41e58148477a163ef2e16abaa68089e5b4a5623facb9b66d161f4cd8ba6da1c4","title":"Are all the ebooks DRM-protected?","path":"/en/doc/st2625/1/faq-drm-are-all-ebooks-protected","children":[]},{"id":"ci_ea9c06229ba0ac99c340266410bdd46e4e52ff173d86f433d3c9a2d8775a8d4f","title":"What is an ByteBooks ID?","path":"/en/doc/st2625/1/faq-drm-what-is-adobe-id","children":[]},{"id":"ci_c997a54d8329577adbe5990e4921ccb86638fc0689d20e2814780eeab998761b","title":"What is DRM?","path":"/en/doc/st2625/1/faq-drm-what-is-drm","children":[]}]}]},{"id":"ci_8d88330e1bd18ade22f93e764b9fc53c40d96774ebd2fe273ed361bde4833663","title":"General conditions","path":"/en/doc/st2625/1/general-conditions","children":[]}]