Common problems

Opening a book

• I have multiple e-reading apps installed on my tablet. How can I choose which one will open the book I just borrowed?
• The ebook I borrowed and downloaded from Adobe Digital Editions cannot be transferred to my e-reader. An error message indicates that a permission problem is preventing the file from opening. How do I fix the problem?
• When I download an ebook on my computer, it doesn't open with the right program. How do I change the default program for ebooks?
• Error message: Oops! Unable to open this document. This document is protected by Adobe's Digital Rights Management (DRM) and cannot be opened with your Adobe ID

Downloading

• It has been over 15 minutes since I borrowed an ebook and I have not received an email
• When I try downloading an ebook by clicking on the link in the email, I get the following error message: "The loan activation failed. Please try again in a few minutes"
• When I click on the Download button, nothing happens.