[{"id":"ci_f6f727e445a057d5b399f9366a2d924109a159da446bab62c30fcae505884105","title":"Startup Guides","path":"/en/doc/ST2445/1/startup-guides","children":[{"id":"ci_8dea8f0afa960fea5897179bc0c51abd12d68d5aa7f61a1040d8be5906251be4","title":"Android (Google) tablets and smartphones startup guide","path":"/en/doc/ST2445/1/android-tablets-and-smartphones-startup-guide","children":[{"id":"ci_8dc5d2fda3409b47caf4838105c0efef9ec0267178081021e15dd31459673e7e","title":"Reading a publication","path":"/en/doc/ST2445/1/reading-a-publication-android","children":[{"id":"ci_a84dfb1b79a4181d61429b7937bc22aa8124fd30408c7dc7a68593be54b26c7b","title":"Reading an audiobook","path":"/en/doc/ST2445/1/reading-an-audiobook-android","children":[]},{"id":"ci_aad83e9eacc43cd4241bfe5ebd8b7df7ee57a2fe6a12ea5e320525b1e5e07f9e","title":"Reading using a different application","path":"/en/doc/ST2445/1/reading-using-a-different-application-android","children":[]}]},{"id":"ci_04c3f6213613d837f871547de7aa8442cb46de98b37a18248b9668a4b7cca86f","title":"Installing and connecting the application","path":"/en/doc/ST2445/1/installing--connecting-the-application-android","children":[]},{"id":"ci_6bdb1229652009a3dc4e57f49e7d90d546493f95bdc0327154051dcc8201f2b4","title":"Returning a loan early","path":"/en/doc/ST2445/1/returning-a-loan-early-android","children":[]},{"id":"ci_09374d195b62c63921e3995105adc6f16fccb7f2db122d56934543dfc17a2330","title":"Borrowing a publication","path":"/en/doc/ST2445/1/borrowing-a-publication-android","children":[]},{"id":"ci_b7af65e134f197e9a6d021ce8b133e7f49b20ff47294de37db16c1aca09cc355","title":"Browsing your library's catalogue","path":"/en/doc/ST2445/1/browsing-your-librarys-catalogue-android","children":[]}]},{"id":"ci_fcba89a737678c092b59f5d61d7076f80e8c49e38804114aba3d01f702d48ca6","title":"iOS (Apple) tablets and smartphones startup guide","path":"/en/doc/ST2445/1/ios-tablets-and-smartphones-startup-guide","children":[{"id":"ci_8a85aee497dec586d87c7b97f693cd1b8dd0a4d0aca6badc5ea4038b853f0343","title":"Reading a publication","path":"/en/doc/ST2445/1/reading-a-publication-ios","children":[{"id":"ci_4eb11b740742e084ffe7afbc3d6f806fcf74cbd0fb5a18dac862ba1c4cb6b8be","title":" Reading using a different application","path":"/en/doc/ST2445/1/reading-using-a-different-application-ios","children":[]},{"id":"ci_99c425f5d87aeeb2cea954fdff5ddb551338949b6463f7358b91819c9c5cc635","title":"Lire un livre audio","path":"/en/doc/ST2445/1/reading-an-audiobook-ios","children":[]},{"id":"ci_5c127732d6c560fe8f9d6e66cf0a4ca7621f73cf15b5be21a89901834d96ad73","title":"Reading an ebook","path":"/en/doc/ST2445/1/reading-an-ebook-ios","children":[]}]},{"id":"ci_f8e2e920c61ed901b902a2fa4334955be5385d44498083866ae4ab943ae538c5","title":"Returning a loan early","path":"/en/doc/ST2445/1/returning-a-loan-early-ios","children":[]},{"id":"ci_638d6adbc1d71233a8b913b1086e00a199400e536d4b3e2569337b01ce7cfce3","title":"Installing and connecting the application","path":"/en/doc/ST2445/1/installing-and-connecting-the-application-ios","children":[]},{"id":"ci_f8a56229e48ccd3cc496f5050d9697859c036de0d80a4fef8f62dd7e4ee8c3b6","title":"Borrowing a publication","path":"/en/doc/ST2445/1/borrowing-a-publication-ios","children":[]},{"id":"ci_8d2ddafa98a641fe68f0d791fc1f5832c69dc4d354a9a7f09fd91788fde9fdf0","title":"Browsing your library's catalogue","path":"/en/doc/ST2445/1/browsing-your-librarys-catalogue-ios","children":[]}]},{"id":"ci_dc3cef888a69e4779b0ca010c54bb8d1ddf7f0186a7d241938ace1cf0783fa17","title":"Reading online","path":"/en/doc/ST2445/1/reading-online","children":[{"id":"ci_e32d983185dd85ef09081d5e44be33b1b5a3ce5dd0ac37ce3d072cd49b0bba30","title":"Reading an ebook online","path":"/en/doc/ST2445/1/reading-an-ebook-online","children":[]},{"id":"ci_64243bbdf7fc0096c27a81707abd56d6de7a2cec7194cd866c657cbb9d9b1a96","title":"Borrowing an ebook","path":"/en/doc/ST2445/1/borrowing-an-ebook","children":[]},{"id":"ci_a5461de7c2c8473161ee0a14a0cb5b684b98194920353d826dc5f25f15a3f283","title":"Returning an ebook","path":"/en/doc/ST2445/1/returning-an-ebook","children":[]},{"id":"ci_b5bd0c2f0245683fa948739a36d36f7b54d3bb25821db3bf97f2f93bce6360fc","title":"Borrowing an audiobook","path":"/en/doc/ST2445/1/borrowing-an-audiobook","children":[]},{"id":"ci_16964ed1076d5983b15465ceed790f2f44781293c6c937241c7d3195f78fcb67","title":"Returning an audiobook","path":"/en/doc/ST2445/1/returning-an-audiobook","children":[]},{"id":"ci_534c7f6f68ed14104ab77e4065bfd86c535c834271f6063fb5820083e2f6efca","title":"Listening to an audiobook","path":"/en/doc/ST2445/1/listening-to-an-audiobook","children":[]}]},{"id":"ci_9891760de5ee6045da1d93f6b8d91cda0c16aa1acc8a70a84a4931268ae7079b","title":"Reading offline on a computer","path":"/en/doc/ST2445/1/reading-offline-on-a-computer","children":[{"id":"ci_356f7dceea89feabf46ea94361a2485cece577e2572393c5bf2790b084185556","title":"Reading on a Mac","path":"/en/doc/ST2445/1/reading-on-a-mac","children":[{"id":"ci_18c14ad9c1bfbfdb564199bcd3a3916a98b8af5f646b1e257b3cb4a400c300ff","title":"Installing Thorium Reader on your Mac","path":"/en/doc/ST2445/1/installing-thorium-reader-mac","children":[]},{"id":"ci_ed735509ac3b49dd9a16921d8e086d054cd8c56e30ea911d96b948f1006d6b6c","title":"Opening a borrowed ebook on your Mac","path":"/en/doc/ST2445/1/opening-a-borrowed-ebook-mac","children":[]},{"id":"ci_f5d6a31ddba637f33dddccc99b733d3ff3a7026ad57a285aacbd660a5775fbd6","title":"Returning a borrowed ebook in Thorium Reader","path":"/en/doc/ST2445/1/returning-a-borrowed-ebook-in-thorium-reader-mac","children":[]},{"id":"ci_533e9072dec03b344c39a8f6d9126929232d838bfcb8867de84864fc35d76019","title":"Reading an ebook on your Mac using Adobe Digital Editions","path":"/en/doc/ST2445/1/reading-an-ebook-using-ade-mac","children":[{"id":"ci_7a946e2f1677840b5244deefcd194f9b9bbbb440a2f99ef3b899ec041d79a4e8","title":"Adobe Digital Editions on the Mac - Creating an Adobe ID on your Mac","path":"/en/doc/ST2445/1/ade-mac-creating-an-adobe-id-on-your-mac","children":[]},{"id":"ci_3b965bdb2f447f9c2051ced1631c80a0bf0e6f4e86af9beb4243f75afe122bd9","title":"Adobe Digital Editions on the Mac - Installing Adobe Digital Editions on your Mac","path":"/en/doc/ST2445/1/ade-mac-installing-ade-on-your-mac","children":[]},{"id":"ci_86791a6324403e3f28bea160397ae1df8489ec10f8466641fe05160f55f9d216","title":"Adobe Digital Editions on the Mac - Entering your Adobe ID","path":"/en/doc/ST2445/1/ade-mac-entering-your-adobe-id","children":[]},{"id":"ci_ebb05c09787ee5f4a18a2318f6459c228693e27fd5691df82323dd8432b169bb","title":"Adobe Digital Editions on the Mac - Borrowing an ebook and downloading it to your Mac","path":"/en/doc/ST2445/1/ade-mac-borrowing-downloading-an-ebook","children":[]},{"id":"ci_1b502efce423f421b5160c70cc24a466c791a89886e9b4e9e993872bd6989c2d","title":"Adobe Digital Editions on the Mac - Returning a loan","path":"/en/doc/ST2445/1/ade-mac-returning-a-loan","children":[]}]},{"id":"ci_adff110e8c2d080c20dbf755b9adfb3b473eb5fc1b355e6a28bcb58d91b60da4","title":"Borrowing an ebook on your Mac","path":"/en/doc/ST2445/1/borrowing-an-ebook-on-your-mac","children":[]}]},{"id":"ci_69111859ffea750bb4264e651c0f4cf128a3f0b07d6be757c2445eb5d33798ee","title":"Reading on a PC","path":"/en/doc/ST2445/1/reading-on-a-pc","children":[{"id":"ci_428df8c0da630922f5a88cfe3fc4069b2f7166be6cb9fc0630e08759398fb8cb","title":"Installing Thorium Reader on your PC","path":"/en/doc/ST2445/1/installing-thorium-reader-on-your-pc","children":[]},{"id":"ci_63e331fe3eeb346ec6e9cce5a89cebbce9cc580e11df39ffeea686baef074753","title":"Opening a borrowed ebook on your PC","path":"/en/doc/ST2445/1/opening-a-borrowed-ebook-on-your-pc","children":[]},{"id":"ci_ba576cef0a8b59a9e880bf3053444f690facd8822b09c236b183dce2eaf0947c","title":"Returning a borrowed ebook in Thorium Reader for Windows","path":"/en/doc/ST2445/1/returning-a-loan-in-thorium-reader-for-windows","children":[]},{"id":"ci_61dfa61e751bd8601cd627cc118adfa8b9d18f27de0b0d72bfb636064946cd1a","title":"Reading an ebook on your PC using Adobe Digital Editions","path":"/en/doc/ST2445/1/reading-an-ebook-using-ade-pc","children":[{"id":"ci_41a567ec2e940c208da59d3c727b17c5c0ede1ad32b5620758a88365b70a592b","title":"Adobe Digital Editions for Windows - Creating an Adobe ID","path":"/en/doc/ST2445/1/ade-pc-creating-an-adobe-id-on-your-pc","children":[]},{"id":"ci_3106507c67a16a65e3d76afe90003925f4d996df83e2bb2983431c9d62701ba3","title":"Adobe Digital Editions for Windows - Installing Adobe Digital Editions","path":"/en/doc/ST2445/1/ade-pc-installing-ade-on-your-pc","children":[]},{"id":"ci_f40ff2045680224ab78519e501ff787e5480ca0c738bffa423af7f831e986fad","title":"Adobe Digital Editions for Windows - Entering your Adobe ID","path":"/en/doc/ST2445/1/ade-for-windows-entering-your-adobe-id","children":[]},{"id":"ci_cd00cb73aab3a94d36c56d0912a094e42b0fd6da6bdc13f66d3a78f3e97ac942","title":"Adobe Digital Editions for Windows - Borrowing an ebook and downloading it to your PC","path":"/en/doc/ST2445/1/ade-pc-borrowing-downloading-an-ebook","children":[]},{"id":"ci_bf296af675234d5bef411985e864758dd85d28f1fbdf210126e5ab6d0ee5e674","title":"Adobe Digital Editions for Windows - Returning a loan","path":"/en/doc/ST2445/1/ade-pc-returning-a-loan","children":[]}]},{"id":"ci_c8aa293e62db0362592ffeead8a99bdc16a9efe3f45f754e0754ae11e5d2a877","title":"Borrowing an ebook on your PC","path":"/en/doc/ST2445/1/borrowing-an-ebook-on-your-pc","children":[]}]}]},{"id":"ci_5d14acdefb57c2f885bf61a33e85bff764449fff028aa089881e9ef6e71c09bd","title":"Reading on a e-reader","path":"/en/doc/ST2445/1/reading-on-a-e-reader","children":[{"id":"ci_25cd2000ac2e48047a12a1beb5530313f9278dc74cf71f55b075e5e1bbf83214","title":"Reading on a Vivlio/PocketBook, Tolino or Bookeen DIVA","path":"/en/doc/ST2445/1/reading-on-vivlio-etc","children":[{"id":"ci_c11ed75cb8680515abbcafbea7ee23353c7dbfeba615da50611550fd24905f64","title":"Transferring a borrowed ebook to a Vivlio/PocketBook, Tolino or Bookeen DIVA reader from a computer","path":"/en/doc/ST2445/1/transferring-a-borrowed-ebook-vivlio-etc","children":[]},{"id":"ci_ecea2bb21b3da8c453db679d617b695e932100f4b6059dc3b398235aba7666a6","title":"Opening a borrowed ebook on a Vivlio/PocketBook, Tolino or Bookeen DIVA reader","path":"/en/doc/ST2445/1/opening-a-borrowed-ebook-vivlio-etc","children":[]}]},{"id":"ci_b6f2ec7202ca4421bd7bf621732df1b91a4e01a00038276cede18a25eec89942","title":"Reading on other e-reader models","path":"/en/doc/ST2445/1/reading-on-other-e-reader-models","children":[]},{"id":"ci_195e74d0af986cdfbb3fce307e38c4bb4810da49ba5c32bee7d3e0ce4f924644","title":"Transfer your loan to a e-reader from a Mac computer","path":"/en/doc/ST2445/1/transfer-loan-to-a-e-reader-from-a-mac-computer","children":[{"id":"ci_6c213b477531743e182a2b712ecf2619ec6b5ee9a380fdb17113f17b933ee8b0","title":"Entering your Adobe ID in Adobe Digital Editions for Mac","path":"/en/doc/ST2445/1/entering-your-adobe-id-in-ade-for-mac","children":[]},{"id":"ci_fbe64459cf393d53dfaa26a0f0b595a8a9b6fc277f8e47227a067ccaf5392806","title":"Installing Adobe Digital Editions on your Mac","path":"/en/doc/ST2445/1/installing-ade-mac","children":[]},{"id":"ci_ca3ad2573174eda0718c84aca9980c0bd5134b661acdaeb7bcda834971e729c8","title":"Borrowing an ebook and download it to your Mac","path":"/en/doc/ST2445/1/borrowing-an-ebook-and-download-it-to-mac","children":[]},{"id":"ci_176c4aa8d41cf37cb96967dce234b0a859f0577ce90dddcf3a2b9ccdbee46291","title":"Transferring an ebook to your e-reader from your Mac","path":"/en/doc/ST2445/1/transferring-an-ebook-to-an-e-reader-from-mac","children":[]},{"id":"ci_0dd5acc8a3f21bca8d2e37f90cb6af529660ad5da77826d0cc1221a44c583cbb","title":"Creating an Adobe ID on your Mac","path":"/en/doc/ST2445/1/creating-an-adobe-id-on-mac","children":[]}]},{"id":"ci_e486c765ab9f102c1840fb40624ad8c0b16850160bceb1ca364b18880d12dae3","title":"Transferring an ebook to your e-reader from a PC","path":"/en/doc/ST2445/1/transferring-an-ebook-to-your-e-reader-from-pc","children":[{"id":"ci_c7e878fa53dc696c48b2cefaea5daf2c354a678af2594ea5ade0c6e27d2cbd64","title":"Installing Adobe Digital Editions on your PC","path":"/en/doc/ST2445/1/installing-adobe-digital-editions-on-your-pc","children":[]},{"id":"ci_04043dcd3a7cc3b4b75443a2f12e9cff216442717dc87c1bd23caa28a6d26aa7","title":"Creating an Adobe ID on your PC","path":"/en/doc/ST2445/1/creating-an-adobe-id-on-your-pc","children":[]},{"id":"ci_0e323e4beb69b7aac42c8ffab60286aca73e8456c95a5461ab22f894408b734f","title":"Transferring an ebook to your e-reader from a PC","path":"/en/doc/ST2445/1/transferring-an-ebook-to-your-e-reader-from-a-pc","children":[]},{"id":"ci_98e9a800f6a7d10aba3d412cf56d198cc6f18227786fc6cd8665fa9374120c46","title":"Returning a loan early in Adobe Digital Editions","path":"/en/doc/ST2445/1/returning-a-loan-early-in-adobe-digital-editions","children":[]},{"id":"ci_d0c0709a7cdc04212ba65ea32b5d2dd91ab4733581bbc6f5ec814439b93e9912","title":"Borrowing an ebook and download it to your PC","path":"/en/doc/ST2445/1/borrowing-an-ebook-and-download-it-to-your-pc","children":[]},{"id":"ci_bb43090317267e5bd24bbdac874b5fce7b0a5af88e9d2c04ec118331a367fb3c","title":"Entering your Adobe ID in Adobe Digital Editions for Windows","path":"/en/doc/ST2445/1/entering-your-adobe-id-in-ade-for-windows","children":[]}]}]}]},{"id":"ci_057be047ff8b93b27363ae53338cf15af168504fd066f165d2931c258228567f","title":"Compatible reading devices and applications","path":"/en/doc/ST2445/1/compatible-reading-devices-and-applications","children":[]},{"id":"ci_9bcd8972e42e55b97a88044a0ff0d547d79dbeabca84b4f74965a5f4022e8f45","title":"Audiobooks","path":"/en/doc/ST2445/1/audiobooks","children":[{"id":"ci_5c112a22d9eaff0d4c9d939e724d87c577f81601861ec8f35597a80a10b3f153","title":"Borrowing an audiobook","path":"/en/doc/ST2445/1/audiobooks-borrowing-an-audiobook","children":[]},{"id":"ci_76beeb26f45a8e471321905e90914cec3fee7e27aac52843a31c63bee0367bc1","title":"Listening to an audiobook","path":"/en/doc/ST2445/1/audiobooks-listening-to-an-audiobook","children":[]},{"id":"ci_378c756fbf8e2a5f5145dd29cc581637962fe71e9374fb37ce66405a439ed90c","title":"Returning an audiobook","path":"/en/doc/ST2445/1/audiobooks-returning-an-audiobook","children":[]}]},{"id":"ci_fc50ad0867cf557902d196071d0c391e9c56dcc93b8fd93b51d2ac80a727f088","title":"FAQ","path":"/en/doc/ST2445/1/faq","children":[{"id":"ci_19e8fa8e7505b9fd918a0713a9faa0e411a449ac04d491e0cccec82eac3ad72e","title":"Access and User Account","path":"/en/doc/ST2445/1/access-and-user-account","children":[{"id":"ci_e88c7d51ac2d5eccdfad731712d37f37096d56eb08804f50859810defb45525c","title":"I made a mistake in my email address when I signed up. How can I change it?","path":"/en/doc/ST2445/1/I-made-a-mistake-in-my-email-address","children":[]},{"id":"ci_5c28e09d93d5d9c6a3f7ede67531b0701f9259918c1ef8aebe1d947159c44fcf","title":"Must the email address in my user account be the same as my Adobe ID?","path":"/en/doc/ST2445/1/must-the-email-address-in-my-account-be-the-same","children":[]},{"id":"ci_0aefcfa083c1126055bbd84dee492f9cd1485eb5191d2515602e66c165bb2ef5","title":"Do I need a library card to borrow ebooks?","path":"/en/doc/ST2445/1/do-i-need-a-library-card-to-borrow-ebooks","children":[]},{"id":"ci_e0d8e749067283a925204fcce184cd485e47e3a3fd23b0ff54fcb6ad50e8c12d","title":"Why am I asked for an email address when I first access the platform? Will this address be kept confidential?","path":"/en/doc/ST2445/1/why-am-I-asked-for-an-email-address","children":[]},{"id":"ci_f8e1ed2c00fc37c9e27d079f7ee3dbe365dff1ce3874b96e8b4a6677a6c1abc4","title":"What should I do if I forgot my username, card number, or password?","path":"/en/doc/ST2445/1/what-should-I-do-if-I-forgot-my-username","children":[]}]},{"id":"ci_b1cf3f6391490badd0e436f88211b4735a881833c382035cf8758a858c1e2f67","title":"E-reading Devices and Apps","path":"/en/doc/ST2445/1/e-reading-devices-and-apps","children":[{"id":"ci_6f86786ff345a63b900570401986f34a255782897b0232d2673856e6a322d15a","title":"What can I do if transferring a publication to my Kobo e-reader triggers an error?","path":"/en/doc/ST2445/1/my-kobo-e-reader-triggers-an-error","children":[]},{"id":"ci_0526bb4e5d48bdd7c25757d428bce3fc1ef1074980f409d48c10dbd6d87f7f8a","title":"I don't have an e-reading device, such as an e-reader or a tablet. Are they ebooks?","path":"/en/doc/ST2445/1/I-dont-have-an-e-reading-device","children":[]},{"id":"ci_b5a283d5181c00b31a4540734680e3a03142abd50175831b52ff140f78c20955","title":"What's the difference between an e-reader and a tablet?","path":"/en/doc/ST2445/1/difference-between-an-e-reader-and-a-tablet","children":[]},{"id":"ci_982e2cf011bf0962abb8e13b9dab588b1fc21b74f95f47f8306c26820d4c2442","title":"Why can't I open the PDF file I downloaded with Adobe Reader?","path":"/en/doc/ST2445/1/cant-open-pdf-file-downloaded-with-adobe-reader","children":[]},{"id":"ci_9be82c8424c359c9f7f85116c50b4e6bed7aa70729b9eb8e665ba18f94297c48","title":"Which app do I need to install to read ebooks on my tablet or smartphone?","path":"/en/doc/ST2445/1/which-app-do-I-need-to-install-to-read-ebooks","children":[]},{"id":"ci_2f55e3df2f2393002f46c73e681c1a7882c31f639817011ab6051320a0586687","title":"Which e-readers and tablets are compatible with the platform's ebooks?","path":"/en/doc/ST2445/1/readers-and-tablets-compatible","children":[]}]},{"id":"ci_32e14db3b43188f2cfb5eb38c216dfdbed70760cb1138be1cb5c51a5214aebe6","title":"Look-and-Feel and Accessibility","path":"/en/doc/ST2445/1/look-and-feel-and-accessibility","children":[{"id":"ci_4c2b2e84e346d2970ea145dd0160387e16b14d3e35b336364e3b622728c006b6","title":"Why can't I change the size of the font on my e-reader or my tablet?","path":"/en/doc/ST2445/1/cant-change-text-size-on-e-reader-or-tablet","children":[]},{"id":"ci_4649136cd324a1c2e6f4fce0785344534efce67bc9b26a01c07f6a0ab0554f1a","title":"Can the platform's ebooks be read by people who are blind or visually impaired?","path":"/en/doc/ST2445/1/can-the-ebooks-be-read-by-visually-impaired-people","children":[]}]},{"id":"ci_438e895670d3ca5ea9a5dc970dd4f64a185870bc5eae50a6d35d4c2c7781e87e","title":"Formats and Collections","path":"/en/doc/ST2445/1/formats-and-collections","children":[{"id":"ci_9e39d94865eae0324d0e08265200c5a57c19df89ec1070191accff0838ae9f72","title":"The ebook I downloaded is not a PDF or EPUB file, but an ACSM file. What is it, and what software should I use to open it?","path":"/en/doc/ST2445/1/the-ebook-I-downloaded-is-an-acsm-file","children":[]},{"id":"ci_e2cdccc5c64cfb1b14602b4db91b0a80687f414ca392e5220ab02c27888da96c","title":"Why are some books only available in EPUB format and others only in PDF format? Why are they sometimes available in both formats? Which one should I choose?","path":"/en/doc/ST2445/1/epub-and-pdf-formats","children":[]},{"id":"ci_9ce59491cd354225d3268a1ca50a57f9e5b675c9fcd94ae1577475bd5a6eb012","title":"What's the difference between the EPUB and PDF format?","path":"/en/doc/ST2445/1/difference-between-epub-and-pdf-formats","children":[]},{"id":"ci_23ef62c3f38d2414d233078567552a74976d8152ff9dbc44e637486f7c1efd85","title":"Why are some commercially available ebooks not available on the platform?","path":"/en/doc/ST2445/1/some-commercially-available-ebooks-not-on-platform","children":[]}]},{"id":"ci_8a932766f604c597e5728e0b91388f527b13ac855b1450f61afd59010232cb64","title":"Audiobook","path":"/en/doc/ST2445/1/faq-audiobook","children":[{"id":"ci_d98291ca4ec52b4fdaaf814bb85127dd977325459756aa41d4f94e577b1c8086","title":"Do I need an Internet connection in order to listen to an audiobook?","path":"/en/doc/ST2445/1/faq-audiobook-internet-connection","children":[]},{"id":"ci_5f31e9e7d00d0c32fe41f99d39b86791c484b3c81eac61ab89bddbb3848cce94","title":"How long is the lending period for a borrowed audiobook?","path":"/en/doc/ST2445/1/faq-audiobook-lending-period-length","children":[]},{"id":"ci_b69fc1a6ffc871a71071c44d7b880814cfc6f86c770a374b028df1b22be16428","title":"Do I have to connect using my Adobe account in order to listen to an audiobook?","path":"/en/doc/ST2445/1/faq-audiobook-adobe-account-needed-to-listen","children":[]},{"id":"ci_d1a36a5087b4f744a9a010a6bc883eac0fff4557fca5831790494c38ce7dd238","title":"Can I return an audiobook before the end of the lending period? How do I do that?","path":"/en/doc/ST2445/1/faq-audiobook-early-return","children":[]},{"id":"ci_39903dc59a6e34250326b5ce9ac5801336ac4ff0ba5d485429c0c41a8aacce81","title":"Does the reader remember my position in an audiobook?","path":"/en/doc/ST2445/1/faq-audiobook-reading-position-in-reader","children":[]},{"id":"ci_4f0a2f365faf4820ea4c4dcc35cf5de5920480de6ea05b0019f2623fb80cb407","title":"Which reading app should I use in order to listen to an audiobook?","path":"/en/doc/ST2445/1/faq-audiobook-which-reading-app-should-i-use","children":[]},{"id":"ci_3f608054cb4e90cb457d53beee64f0cb726a9f37d7bed19de2f67fd4fdf803b0","title":"Which device should I use in order to listen to an audiobook?","path":"/en/doc/ST2445/1/faq-audiobook-which-device-should-i-use","children":[]}]},{"id":"ci_9fecd037775fc3ecfaa38b273cc992086c836e9fb007f8202361b04c86397ed0","title":"Loans","path":"/en/doc/ST2445/1/faq-loan-","children":[{"id":"ci_d8ddda6ea8563980e0122e5ff381902492c89465412ad9c218982c8129bd1e0b","title":"The platform is telling me that I have a hold now available for loan, but I am not able to download the ebook.","path":"/en/doc/ST2445/1/faq-loan-cant-download-available-hold","children":[]},{"id":"ci_4c43b373fe9346520dc7e1eb16f392fb4ec5b5ad125ab814c7af2764237c6e7b","title":"How many ebooks can I have out and on hold at one time?","path":"/en/doc/ST2445/1/faq-loan-how-many-loans-and-holds","children":[]},{"id":"ci_cf65d936b6277dc69297fa42d4604002910c7d94cbbfce2267958c0aff723885","title":"How long is the lending period for a borrowed ebook?","path":"/en/doc/ST2445/1/faq-loan-lending-period-length","children":[]},{"id":"ci_066d37ce4707c207f5bbbe5e5ddeb10a96640a16db3ea177005f4aacbaa886b9","title":"I downloaded an ebook twice, and now, two copies of it appear in my library. Do they count for two different loans?","path":"/en/doc/ST2445/1/faq-loan-i-downloaded-an-ebook-twice","children":[]},{"id":"ci_55eca2ac1b6d8e78f2fcc2e59af7be36a2a1a097d8b21110c22848e264168f59","title":"Why do I have to wait for a copy to be available to borrow it? Since the ebook is a digital file, couldn't it be loaned to multiple patrons at a time?","path":"/en/doc/ST2445/1/faq-loan-waiting-for-an-available-copy","children":[]},{"id":"ci_0edd70369a869aaad4cae1c8c7cca428eeff28e35b56d733b052f6da7b3f9c22","title":"Why do I receive an email when I borrow a book from the platform?","path":"/en/doc/ST2445/1/faq-loan-receiving-an-email-when-borrowing-a-book","children":[]},{"id":"ci_9e46928bc6d4c4149bdfd39913a6255d26d388f1372c563f05b6e30d27b9666a","title":"Can I borrow books from anywhere, or do I have to be at my library?","path":"/en/doc/ST2445/1/faq-loan-can-i-borrow-books-from-anywhere","children":[]},{"id":"ci_96084334a93403e8448e1e9d8e96b42384a6688473ff9b86fbde2fcbbcaa3bf1","title":"Can I borrow the platform's ebooks from outside the country?","path":"/en/doc/ST2445/1/faq-loan-borrowing-from-outside-the-country","children":[]},{"id":"ci_46664498eaac3c25045602ef271b35196c951498102ae33b790300879d1c5cdc","title":"Can I borrow ebooks directly from my e-reader?","path":"/en/doc/ST2445/1/faq-loan-borrowing-from-e-reader","children":[]},{"id":"ci_4f7494f745de2754c4f6e8d6138f9735f01443aa8c73f78196fae038c6b3ca7c","title":"Can I renew my loan?","path":"/en/doc/ST2445/1/faq-loan-renewing-a-loan","children":[]},{"id":"ci_8128de1f3b999c41518cc727ccbb78d8747fb04fbfdb98d7ba43743d74ca6c5f","title":"What is a time-limited ebook?","path":"/en/doc/ST2445/1/faq-loan-time-limited-ebooks","children":[]},{"id":"ci_9815283980977dfc96bf6635db9d65aa2f4499aa0782d3b636ae5bf053e4680c","title":"If I haven't finished the book when my loan is over, can I check it out again?","path":"/en/doc/ST2445/1/can-i-check-out-an-unfinished-book-again","children":[]},{"id":"ci_d02928e213da42ca2b58e7130fa1e2fd51a5dc4969b62a0ae73f9eec67591918","title":"Do I need to be connected to the Internet to read a borrowed ebook?","path":"/en/doc/ST2445/1/faq-loan-internet-connection-to-read","children":[]}]},{"id":"ci_de0d52681ab3e2ce970695957cd6ae983738dfb5b3c1dde29d51e33725b3d2d9","title":"Common problems","path":"/en/doc/ST2445/1/common-problems","children":[{"id":"ci_ce7e855d2a454f9ad960b4cbb0cf9d09b1b3410391fa798554a9e024fd32f8fb","title":"Opening a book","path":"/en/doc/ST2445/1/faq-opening-a-book","children":[{"id":"ci_e2cad769f5528e76e873a4a7bb664365f38b8056f382f1d93cb8813202cccdef","title":"I have multiple e-reading apps installed on my tablet. How can I choose which one will open the book I just borrowed?","path":"/en/doc/ST2445/1/common-problems-choosing-a-reading-app","children":[]},{"id":"ci_1a99e0d644cf0d6563cc92061e616726f22054e83ee0d1c3e278d14914d69fb0","title":"The ebook I borrowed and downloaded from Adobe Digital Editions cannot be transferred to my e-reader. An error message indicates that a permission problem is preventing the file from opening. How do I fix the problem?","path":"/en/doc/ST2445/1/common-problems-permission-error","children":[]},{"id":"ci_a42ba8ddb66563da183a60ac92d4a8a6dad307bc4ff59d52844b3b5365c5f6e4","title":"When I download an ebook on my computer, it doesn't open with the right program. How do I change the default program for ebooks?","path":"/en/doc/ST2445/1/common-problems-changing-default-program","children":[]},{"id":"ci_ab060742f93e00bd87d2e86f145e99848e9dd31ad7d5331a758674311ff9aaef","title":"Error message: Oops! Unable to open this document. This document is protected by Adobe's Digital Rights Management (DRM) and cannot be opened with your Adobe ID","path":"/en/doc/ST2445/1/common-problems-error-opening-ebook","children":[]}]},{"id":"ci_5100d281c04e8f6606730b73d0fb046b45925c9aa1d37e29f6eb94e7093097c4","title":"Downloading","path":"/en/doc/ST2445/1/common-problems-downloading","children":[{"id":"ci_c744f191948f22c77e43b954b73e3ea1fcc3a0e0be8ac4c4e4637a8f9e1e7ba5","title":"It has been over 15 minutes since I borrowed an ebook and I have not received an email","path":"/en/doc/ST2445/1/common-problems-no-email-received","children":[]},{"id":"ci_8e7b387b2b81ab0dae227b2711c7f7852795138fa951ae85b46496e81a0e8fd7","title":"When I try downloading an ebook by clicking on the link in the email, I get the following error message: \"The loan activation failed. Please try again in a few minutes\"","path":"/en/doc/ST2445/1/common-problems-loan-activation-error","children":[]},{"id":"ci_3075e01d61c65d187173215585f61a14c26debf3b9b944f2fdac7463c9dbc352","title":"When I click on the Download button, nothing happens.","path":"/en/doc/ST2445/1/common-problems-downloading-error","children":[]}]},{"id":"ci_9f2ac57723eab0122255476a02dfdd687cbbad51d0a2b7c93879662ee84938de","title":"Adobe Digital Editions error messages","path":"/en/doc/ST2445/1/common-problems-ade-error-messages","children":[]}]},{"id":"ci_8df9e399f1d658e9895408d653b2fb32a31cf8516e7e3c3d9debb6b16f2fd194","title":"Holds and returns","path":"/en/doc/ST2445/1/common-problems-holds-and-returns","children":[{"id":"ci_a47d6f623df29510d59ffaae1c16ee3ed24bbc98c07d08af4bee948a170114c4","title":"Are there charges if I don't download the book I put on hold?","path":"/en/doc/ST2445/1/common-problems-charges-when-not-downloading-hold","children":[]},{"id":"ci_5b36bcb31a11ec379713eafc5a52933630a146890edaeeee01d731ef7fbb7ce9","title":"How can I place a hold on a book?","path":"/en/doc/ST2445/1/common-problems-placing-a-hold","children":[]},{"id":"ci_fcea72dac4445c3357635c97664770adcb1053bdd7e6d1a62531f8cf846026cd","title":"How will I know that the book I put on hold is available?","path":"/en/doc/ST2445/1/common-problems-held-book","children":[]},{"id":"ci_8f20eb2a175c0196163bc1b813d6fe3023e1e4f4625f6cbd4995077f5f18dc3e","title":"How long do I have to download the book I put on hold?","path":"/en/doc/ST2445/1/how-long-do-i-have-to-download-a-held-book","children":[]},{"id":"ci_acd6368425d2bc5bd288c8238178b08bcd3765f811793eefe1e44ad0d4dab111","title":"Are holds now available for loan count towards the hold limit?","path":"/en/doc/ST2445/1/available-holds-in-hold-limit","children":[]},{"id":"ci_28dbb6cf4838d0bd769ba90c2a7bb103a40b059c2a9c33c572d442eb629e4372","title":"Where can I see a list of books I put on hold?","path":"/en/doc/ST2445/1/consulting-held-books","children":[]},{"id":"ci_0b98b6c51087bf295ecd7b6f0fa22b4c9f2cce56caf930b26d41583c652853ee","title":"Why does the availability date for my holds keep changing?","path":"/en/doc/ST2445/1/why-does-hold-availability-date-keep-changing","children":[]},{"id":"ci_1a5491d2aee06440565787c136aa14e193098763670f4cc4ebebc90f2305b8b1","title":"Can I cancel a hold I placed on a book?","path":"/en/doc/ST2445/1/cancelling-hold","children":[]},{"id":"ci_33eee4a5d60e3c0a2001e10090fd0d6a9760901016818434bf1044c38c57eeae","title":"Can I return a book before the loan end date?","path":"/en/doc/ST2445/1/returning-a-loan-early","children":[]},{"id":"ci_1591a917ad52fa7ed2bfef75fc5fbc5fa611c1015d0745fd7eb76015eb9aef96","title":"I delete an ebook from my device, but the loan still appears as active in my account. How can I return the book?","path":"/en/doc/ST2445/1/returning-a-deleted-book","children":[]}]},{"id":"ci_a526af8ceb168909979a47fb80eeeca2a91fb3cefdf21f32b4f643546ffe5830","title":"Adobe ID and DRM","path":"/en/doc/ST2445/1/faq-drm-adobe-id","children":[{"id":"ci_dcc69c67404b98c7986081088edb53cafdf2bb1a2f0182bc264da0ddc3c42da5","title":"Do I really need to create an Adobe ID?","path":"/en/doc/ST2445/1/faq-drm-adobe-id-required","children":[]},{"id":"ci_b742ca22b586aad752105e7e03cf321ce6e2c73f5e524b4dce28d62de62a2ddc","title":"I reached the maximum of allowed authorizations with my Adobe ID. How can I reset my authorizations?","path":"/en/doc/ST2445/1/faq-drm-adobe-id-authorization-limit","children":[]},{"id":"ci_f4a0fa4bc460796779143f813889907c712713e2f85826ed5e88c6c362385c01","title":"I forgot my Adobe ID or my password. How can I get it back?","path":"/en/doc/ST2445/1/faq-drm-forgot-adobe-id","children":[]},{"id":"ci_d9ec9e7e746bff0397f11e71ad3deb00b44b130b6d1a734e5a04e65572ae216e","title":"Can I remove the DRM from a book?","path":"/en/doc/ST2445/1/faq-drm-removing-protection","children":[]},{"id":"ci_cdb3842f6972973ee58149423f50a9b46b286dfdf81a17da67d70b9aa4064072","title":"Can I convert a DRM-protected book into another format?","path":"/en/doc/ST2445/1/faq-drm-converting-protected-book","children":[]},{"id":"ci_c34eddf1d6d25e58ca290eb414dbb8579cdbde259a91a9717e2816302679b1c0","title":"Can I use the same Adobe ID with multiple devices or applications?","path":"/en/doc/ST2445/1/faq-drm-adobe-id-across-devices-and-apps","children":[]},{"id":"ci_513fe2b221790325cc64bfe6b5822a305041573e78bc6906ea25bd61661d7a3e","title":"Are all the ebooks DRM-protected?","path":"/en/doc/ST2445/1/faq-drm-are-all-ebooks-protected","children":[]},{"id":"ci_70ca7e00c6d20f339581757824e5fab4f07a30e5b1127521f091313903858a4d","title":"What is an Adobe ID?","path":"/en/doc/ST2445/1/faq-drm-what-is-adobe-id","children":[]},{"id":"ci_782decd7aa1498a58377c94d6fadf026200dcbf99d3d99162567470ce64b75fe","title":"What is DRM?","path":"/en/doc/ST2445/1/faq-drm-what-is-drm","children":[]}]}]},{"id":"ci_816b80c06ac678b8f029d665ecadeb52a7e3f463f45bdd7ff3bc78f5a6f1e5e9","title":"General conditions","path":"/en/doc/ST2445/1/general-conditions","children":[{"id":"ci_a472d03f48e689348189c8d55658de767ff9317a1da4b67015b5aa9d17ff32fb","title":"Privacy Policy","path":"/en/doc/ST2445/1/privacy-policy","children":[]},{"id":"ci_d788acd1a22ac24c80e3d78cbe60a2a4870cba456f1a71800d73c1b49cfe4a01","title":"Terms and Conditions of Use of the Web Platform and Mobile App","path":"/en/doc/ST2445/1/terms-and-conditions-of-use-of-the-web-platform-an","children":[]}]}]